Walmart Corporate Office

Walmart corporate office headquarters location, phone number, address and feedback

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Corporate Office Address:
Wal-Mart Stores, Inc.
702 Sw 8th Street
Bentonville, AR 72716
United States
Phone: 479-273-4000
Fax: 479-277-1830

Walmart Corporate Office Comments

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08
Dec

Posted by My address was breeched


12/8/23 7:28PM

Have Been Walmart + Member A Year Now And It Seems That They Are Hiring Illegal Independent Workers And Immigrants On The Spark Delivery Platform. Beware That You Are Not Getting Who They Say They Are On The App When Ordering Groceries! Scammers Have Stolen My Tv, Also They Got A Undocumented Deiver Say They Are "jane" That Speaks No English! I Wondered Why People Came Back And Stole My Items When It Was Delivered. I Believe They Have A Data Breech In The System. Dont Let Your Elders Get Orders Until It Is Fixed! I Have Contacted Them And They Re Delivered But Be Careful

15
Nov

Posted by Susan


11/15/23 9:33AM

Walmart advertised cat food apparently from a third party. The advertising showed a case, 24 cans,for $3.48.
I ordered 9 cases.
I received 8 cans.
I asked Walmart, before placing this order, if this price was legitimate. Walmart advised that if I don't receive what I ordered, that Walmart would fulĺfill the order for what I paid.
I have called Walmart numerous times. Fulfillment of the order has not been offered to me.
I have screen shots of my order and can supply upon request.
I will be filing a complaint with the BBB. This is fraud and false advertising.

13
Dec

Posted by Anonymous


12/13/22 8:07AM

I ordered a smart watch and band for my husband they said it was delivered on December 1st. 2022. It never came I did not receive it. Since December 1st I have been calling Walmart. They transfer me to the account department. I waited on the phone for a hour no one came. I called again they transfer me again. Then I get a hang up. These items came to 205.00. No matter who I talk to no one can help me. I am so angry that this is happening to me. I don't know what to do.

05
Jun

Posted by Eugene


6/5/22 2:06PM

Been Walmart+ member for over a year and used local food deliveries several times a week.
More than half of these local deliveries had missing items, always opened chat for complain and all these issues were resolved in minutes. Last order delivered this morning and was missing 8 out of 10 club sodas as well as bread. Chatted again and got refunded. Few hours later I receive an email that I have violated returns terms and my account is closed. Now I cant even see my order history for the account that is at least 8 years old.

30
Mar

Posted by Rachana


3/30/22 9:45PM

I have been a regular customer of walmart. I was shocked today morning seeing my account deactivated. I have made many purchases from walmart including clothes. Shoes. grocery and home appliances. Some were returned due to size issues for kids or unsuitable material, and many were not even returned even after return request coz I managed to use them or discard if any problem.and suddenly I get mail I f getting deactivated due to return violation. It's my main source of medicine and grocery as I don't visit stores due to kids.
Request you to reactivate my account. Because in my history you can also check my walmart brand loyalty. Thanks in advance

24
Mar

Posted by zamkam


3/24/22 8:55AM

I've had my walmart accounts deactivated due to grocery delivery issues 80% of the time being that the drivers are heavily smoking cigarettes and contaminating my products with the scent

25
Jan

Posted by 420ba


1/25/22 7:32AM

To begin with Walmart needs to keep their business in America and have people to talk to that have an understanding of the English language and can speak it. They hire out to these other countries and you can not communicate.
This all started when Walmart changed their app. Even a store employee stated she didn't like it-Why mess up a good thing when you have it as her reply.I have bought from Walmart for years spent thousands of dollars with them. I get an email back in November stating my account was deactivated due to return violations. I have read their policy multiple times and NOWHERE is it stated that you can not return. It plainly states that you can return FedEx pick up, FedEx store, walmart store, or by mail. Half the things that "supposed to been returned weren't even returned. I cant help Walmart sent me the wrong items on several occasions, I cant help some packages never even arrived at MY home, nor that they arrived damaged and Walmart had to refund or replace. NONE of that is on me! But yet Walmart holds it against me. I was told by Walmart employees of Walmart to make a new account with Walmart.com and continue to order. This is employees that can NOT speak English nor can they understand it!!!! But I did (several times). I was not told that Walmart reads you IP and you can not use the same device or that new account is blocked too. But this is what I find to be really wrong. Walmart holds access to to ALL the information you put in on your account. I have no way to delete my credit card information from my account because I'm locked out. Yet the person on the other end can see everything. I know this for a fact because I called Walmart.com and they read EVERYTHING to me, but yet I couldn't get access to MY information. You can not use your same card rather you use it directly on the Walmart site or through PayPal or that is a flag and you are blocked. Don't use the same address or phone number or that gets you blocked. I feel its wrong to do such a thing. Walmart should contact you in some form and discuss the matter with you before blocking you all together. My card is linked to my account and ALL my purchases were in my account (store and online), but I no longer have access to it. My pharmacy as well was linked to my account and I no longer have access to it. Now that is messing with one's health which is really messed up!
I'm told i can still shop in the store and use the same card there just not online. So in other words Walmart wants my business but don't want to give me convince. I have health issues (back and leg) and can not go walking through Walmart but now I cannot order my groceries online or any other items. I can not refill my prescriptions online and click to have them mailed to me or pick up in the parking lot. Walmart has not thought this through. Oh even if you delete your info after placing your order-they still hold access to it ALL. That is an invasion of privacy in my opinion. There are some things I would order that is not carried in the store (wonder if the market place sellers know about Walmarts doings) Bet market place sale have dropped too.
In conclusion if Walmart doesn't want my business Amazon, Target, and Harris Teeter does. I can drive up and get my groceries from Target or Harris Teeter and Amazon will mail me anything else I need, heck I can even go to eBay if i need to.So the way i see it Walmart is the looser NOT me!

10
Jan

Posted by tschang


1/10/22 3:34PM

I purchased an Xbox Series X that was set for a 12/31/21 arrival. The package was delayed 8 days and during that time I happen to buy one from Best Buy (at a cheaper price since tax was lower in that county). I returned the xbox two days after I received it without a problem. I get an email an hour later saying my account is banned due to multiple returns. I returned two items in the past month so now I'm banned? What a joke.

22
Dec

Posted by Anonymous


12/22/21 8:08PM

I have been deactivated from my Walmart account. On Sept. 24 I ordered 2 75 inch tvs for the bingo hall. The first one came in broke. Returned it and had no problem getting the refund put back on my debit card. Called customer service about second tv and it was still at the warehouse, so the gentleman I was talking to cancelled my order and I was to get the money put back on my debit card. This was on Oct 14th. Still no money in my account and it is now Dec 21. Have made many trips to Walmart, even spent 6 hrs their one day waiting for them to figure it out and Walmart is about 30 minutes from my house. I have set for hours calling Walmart.com and have been told every time that it will get expedited and I will hear something in 24 to 48 hours and it has been several months. I have been sent an e gift card for $496. 62 for part of my refund but they still owe me $500.00. More.ILSX

14
Sep

Posted by namekasana


9/14/21 6:59AM

I was deactivated from my walmart.com account for abuse of returns terms and conditions. I have looked at the terms and conditions and cannot find any such thing. I have been a Walmart customer for sometime and find this so unacceptable.
i have open orders that i can not even get to, I have an item I purchased that I can not use because it won't stay attached to faucet. As a loyal Walmart customer this is just crazy. I want someone to explain this policy and tell me where i can see it with my own eyes. I have purchased thousands of dollars from Wal

26
Aug

Posted by Sharon


8/26/21 4:10PM

I was deactivated from my walmart.com account for abuse of returns terms and conditions. I have looked at the terms and conditions and cannot find any such thing. I have been a Walmart customer for sometime and find this so unacceptable.
i have open orders that i can not even get to, I have an item I purchased that I can not use because it won't stay attached to faucet. As a loyal Walmart customer this is just crazy. I want someone to explain this policy and tell me where i can see it with my own eyes. I have purchased thousands of dollars from Walmart.com and you treat me this way. NO. I want answers from someone in authority. I am also reporting this so called practice to the consumer agency of NC.

14
Dec

Posted by Faith


12/14/20 4:56AM

I work for 3069 i was doing a 40 hr schedule, hire as part time.because of the extremely cut hours it has force me to seek out a second employment.i have been forced to get up at 4am and only work until 8am. Not only that!my schedule tells me that i am off for 4 days straight.and alot of times i work (one day on )(and one day off) one day on and one day off splitting my days off, no one can function like that. I was told that Walmart is not giving them money in Order to give hours. I am 61 with a car and an apartment how can I survive I came in at $16 and $0.15 someone is in my business trying to keep me at their level when now I can't even afford to pay my rent and my car insurance.there has been so much drama at my site I wish corporate would check their computers system concerning my site...and employees complaints against staff, people I really really being mistreated
The problem is with Moe, Larry and Curly. Moe, Larry and Curly needs to be switched out !! too comfortable,and been getting away with it.just to make themselfs look good infront of their superiors they don't care who they hurt people like me. They only pretend to care , and that's real talk! !!!! what happened to when people care about the company that they work for? No one should be getting up out of there bed at 4am-8am I wear big panties and I have big responsibilities..Oh oh here's a good one? when voicing your opinion you are being argumentative don't talk back I was told. i wonder to myself does anyone follow up. With these complaints that are being put into the system by the employees. People are afraid to talk because the fear of losing their jobs you say there's no retaliation.There is first it's mess with your schedule then it's splitting your days like crazy and making you get up to work for 4 hours and off for 4 days in a row and you say no retaliation who makes the schedule department head or HR they're still all in cahoots thank you for listening

17
Aug

Posted by Lisa


8/17/20 5:40AM

I bought a tv online threw walmart .com.When it was delivered the svreen was smashed.I took it to the Conroe Texas Walmart after doing a return online.They treated my husband and I like dirt.Never did we speak to a manager that i know of but the security guard there said he was both a manager and a security guard .They told us ppl wete bringing exspensive t.v back afyer they broke them to get cash back on them.I told them I didnt want cash i wanted a t.v.They sent us to look at the t.v then about 15 min later this security gaurd/ manager comes and gets us and says we have issues come to the front.Mind you I showed them my online reciept the numbers matched up on the t.v to the box it came in.He then put the t.v on a cart and told us to leave.I asked him for his name he refused to give it.Im not stopping untill he is fired I will be talking to an attorney.My husband is disabled and had to help me a 56 year old women place the t.v back in my vehicle.Walmart should be ashamed of employees like this.They tryed to degrade paying customers thats sad if you keep them folks there shame on you walmart

03
May

Posted by Anonymous


5/3/20 8:31PM

My son took the 2 weeks off, offered by Walmart at Thief River Falls, Minnesota. They did not put him back on schedule. My son spoke with a manager, he told my son they would put him back on. This never happened. He is not the only employee this happened to! If they refuse to put him on schedule, he will take this further!

04
Apr

Posted by Anonymous


4/4/20 10:52AM

I think it is GREAT LIMITED PEOPLE. But. I would take it one step more in fairness to those waiting. Outside. ,,,, a color tags on the basket. GIVE HALF HOUR 45 minutes. So they don't just stay to be out of houses. And KEEP OTHERS FROM GETTING Terrible trying times. But I think a limit on time Tag Colors on baskets would be how long.

23
Mar

Posted by Sherel


3/23/20 9:08AM

With the media and Health care providers telling everyone to wash your hands and all surfaces I would appreciate my Wal-Mart to do its part by cleaning all check out surfaces. I have lived in Gladstone for 3 years now and have NEVER seen the check out scanning (especially the self check out) weighing scale cleaned. I have a photo I would like to send but don't see a option to do so on this site. It really makes one sick to see such filth where it should be considered safe enough to weigh my fresh produce without contaminating it!

I would also like to address the purpose of wearing gloves when it comes to the DELI. Someone needs to train the employees better as to why they are wearing gloves in the first place please. It is not to KEEP THEIR HANDS CLEAN as they do their job. It is so THEY DONOT CONTAMINATE MY FOOD WITH THEIR GERMS especially when they are actually doing it to keep their hands gloved. I have had to ask them to change their gloves MANY times after through oberservation before helping me. This should be them thinking to do their job correct and not mine to correct them. I have told management before and hopfully the employee understood why I complained. It still continues at this stores Deli.

21
Mar

Posted by Anonymous


3/21/20 5:59PM

Dear Corporate,
I am a senior resident of Salem NH and I live on a fixed income. When I heard the Deaconess Hospital in Boston, like many others were in need of masks for their health care workers, I wanted to my part in helping. I do sew but living on a fixed income trying to make ends meet is very hard.
Today I went into Salem NH Walmart #2142 to see if they had restocked the alcohol. While I was there I went into the fabric department and spoke with a very nice employee named Jean, I told her I would love to donate my time making masks for the hospital but could not afford the cost of the supplies and asked if Walmart would donate the supplies I needed. Jean then called for the store manager Mr. Steve Lee, an angel in my eyes, because of his kind generosity, giving me a $100.00 gift card I was now able to but the supplies I needed to make the much needed masks.
You should be very proud in having him represent your company. I can't thank him enough for what he has done not just for me but for the health care workers out there helping us!

09
Mar

Posted by Anonymous


3/9/20 4:09PM

I had a wal- mart truck to caused damage to my vehicle.. Have police report as well as photos. Please contact me

27
Feb

Posted by [email protected]


2/27/20 9:39PM

I went to Walmart in Chehalis Washington tonight. First, the check stand that I went to had a malfunction and I waited longer that 10 minutes until they suspended the order for the customer and moved them to another register. The cashier rang me up and fortunately I had enough cash to pay for my purchase ($43.00) So as I was walking out, a Walmart employee stopped me and asked to see my receipt. I asked "what is all this about?" He said they were checking all receipts to make sure the inventory didn't walk out the door! However he had not checked the person just in front of me. There I told him I wouldn't be shopping at Walmart as much anymore and he said he was sorry to hear that, but I felt his words did not ring true. I was dressed in business attire, I am 69 yrs old and shop at Walmart every week for years. I have never stolen anything and I felt like this Walmart employee was acting like I was a common thief. I have to admit I got a bit snippy and as I walked away the man said "I hope you have a nice day as good as you are" His voice and manner belied his words and I was totally offended at his sarcasm. My groceries were in bags. The only choice we have in the area is Safeway, which I love. Safeway is more expensive. We don't have many choices for the other items at Walmart but there are some choices. Now I will just plan my purchases for when I can drive to Olympia or Longview for Fred Myer or Target. This is inconvenient but I feel so strongly about this warrants these actions. Thank you

20
Nov

Posted by Anonymous


11/20/19 10:41AM

i have a question as to why the price machines are no longer available in the 2427 Gresham Road Walmart Atlanta,Ga.30316
I like to check prices before I get to the register so that I want have to stand inline for a long period of time and hold up other customers. And then there are no available carts for the disabled all are broken or not charged up. What's the problem with this store? Is it because it is in South Dekalb????

06
Oct

Posted by Debbie


10/6/15 6:57AM

on 10.5.15 I ordered online -- 1 gift card for 100.00 USD and 1 gift card for 25.00 USD - Walmart billed my BofA card for seven (7) separate 100.00 gift card (total $700.00 and 1 for 25.00 = total $725.00 instead of 125.00) BUYER beware..... It's a mess and it's not my credit card company fault.... BEWARE.... Walmart is not cooperative. Saying 'just wait and it'll kick off the account'. I want to KNOW WHO and WHY this was done. They have separate orders so it was NOT a 'glitch' as they call it...

15
Aug

Posted by Disabiledvet


8/15/15 7:17PM

For what it,s worth. Do you know that Walmart does not give veterans a military discount? as big a company as Walmart is and do not honor veterans when Sam was a veteran himself. they don't even give a senior citizen discount. Walmart wants your money alright. They boast how they save the customers money with low prices, but nothing about helping veterans with lower prices. Makes a person wonder if Walmart is truly on the up and up?

30
Jun

Posted by Anonymous


6/30/15 5:00AM

the 1745 store in richmond indiana allow a employee after making a complaint an telling the story to the store manager to still work there after hearing her cuss on sales floor an carry on bout how management is stupid while in there shopping

22
Jun

Posted by Anonymous


6/22/15 4:11AM

you employee a loud mouth rude woman who dont know where nothing is nor will take time to find out if its in stock and to be called honey and here her cursing i complained to walmart and even heard from store manager who must love what she does for the girl is still working so customers dont mean nothing

22
May

Posted by Comment about Walmart


5/22/15 1:31AM

I visited your Fremont Office at 40580 Albrae St., Fremont, CA on 5/19/2015. I had gone in to the store to purchase some Tetra neon tropical fish's. I could not find anyone to assist me near the area where the tropical fish's are located. I stopped two different employees and asked them to assist me with the purchase and they advised me they were not available. I was on my way to the Customer Service Area to ask for assistant, and saw the manager, (on duty around 17:28.) Paul, walking toward me. I asked Paul if he was the manager and he looked at me then looked at his name tag. I apologized and explained to Paul that I could not determine if he was an employee because he did not have a name tag that indicated, "Walmart". Paul informed me he was the manager. I informed him that I wanted to purchase some tropical fish but could not locate anyone to assist me. Paul informed me that he did not have anyone working in that area. I asked Paul how could I go about make a purchase of tropical fish. Paul informed me he was on his way in the back but if I wanted to wait he would wait on me. I asked him if he was sure and asked him if he did not mind that I would wait. Paul informed me he would come to the tropical fish area after he finished what he was doing in the back. I waited for twenty (20) minutes and Paul did not show up. I walked to the Customer Service Area, saw Paul waiting on a person at the counter and stood in a line with three other people and waited for Paul to finish. Paul finished the person he was assisting and walked away. He walked to the Cashier's area and seemed to check on a few cashiers. He then returned to the Customer Service Area and I talked to one of the Return Clerks and informed her I was waiting for Paul. I informed her, he promised to retrieve some tropical fish for me. The clerk asked Paul who could assist me in the tropical fish area. Paul informed her and me that no one was working in that area and he did not have anyone that could assist me. I asked Paul if the tropical fish were for sale, and if so, how could I go about purchasing some. Paul simply, said, "there is no one working in that area". I went to Walmart, San Leandro Store, and made my purchase. They were extremely helpful there and had no problem assisting me. The only problem was, their supply of the Neon fish were limited and I was able to purchase only four @ $10 and $6+ respectively. San Leandro did not have the quantity of fish that the Fremont Store had. I understand why Fremont Store supply is greater- - because they refuse to make a sale. I would like to purchase some colors that San Leandro Office did not have. Can you assist me? Can you encourage Fremont Office to make the sale? I realize Customer Service is not important at the Fremont Office but I promised to purchase the fish as a gift to a child. How can I disappoint that child? Paul example of Customer Service is the worst I've ever seen anyplace. The employees can verify that I was never rude. I kept my cool the entire time. I would not shop at that store if I did not like the Pharmacy Department. Everyone in Pharmacy is so helpful. They recently told me I was one of their nicest customer. I did not want to spoil my reputation with them and I chose to ignore Paul's lack of Customer Service skills. Is there any training that can be provided to Paul? Perhaps the San Leandro Store could assist him in understanding what providing good or at least decent Customer Service is. Perhaps he had a bad day that day. I understand how difficult it is to work with the public. I worked in Customer Service for more than 40 years in a management capacity and understand that it is not easy. This is the reason I do everything I can to be a good customer and be patient, regardless of the rudeness from another person. Ask your employees in Pharmacy. They know me by name. I am in Walmart weekly. If you look back at my purchase, you will find that I do not spend $25 per purchase. My average purchase is normally near $100 and I visit the store more than once weekly. Let me know if you can assist me in completing my purchase. Thank you and I hope you can help Paul be a better Customer Service Manager.

20
Mar

Posted by james100465


3/20/15 6:21PM

I bought a rca tablet for 159 at king sport Tennessee store on 3 9 2015. I got home and there is same exact online for 99 dollars. I'm disabled vet and I just wanted the 50 dollar difference back. Even on gift card. I got it scanned on my walmart app. I didn't know. I even have to get rides cause I can't drive will u lease give me the 50? Thanks I got receipt. James baker

18
Feb

Posted by [email protected]


2/18/15 10:46AM

I have lived in my neighborhood since 1975. I am a 72 yo lady who does not go to this Walmart which is only a few blocks from my home. This Walmart is dirty looking and in disarray. I am ashamed for my neighborhood to have such a Walmart store. it looks like something I would see back when i was a child in the 5 and dime stores. Please help this manager get this store in better shape. Help make this a store we can be proud of and safe. I go across town to another Walmart because of the awful management. Don't take my word for it. Send one of your representatives to review the place. I know a lot of shelves are empty now because of inventory but that is not the problem. I have worked in department stores during my lifetime so I do know a little about them. I would like to have a response to my complaint. I really want the store to succeed in my neighborhood. thank you. Ms. Carol Rivenbark

11
Feb

Posted by Anonymous


2/11/15 12:10PM

I had order a pair of boy P.J.then canceled the order. i can not get anyone to credit back on my gift card i used. I have call three times, got know where. You
customer service is awful. what does it take to get back eight dollars!!!!!!

15
Jan

Posted by I live to shop


1/15/15 9:31AM

I love shopping at your stores. I love your low prices help me save a lot and I want to thank you for that. Thank you Wal-Mart. I do not have the money to get the things I want or need all the time and without you having a layaway all year round forces me to shop other places like Kmart.com and Sears.com often. I am a wife for 25 years now, a mother of 5 adult children and 5 grandchildren and I love to shop for no reason sometimes. It is very convenience to be able to start a layaway in the comfort of my home on Kmart.com for just $0.01 down payment and $10.00 down payment at Sears.com. I love it. I have started with my summer shopping for 2015 already like T-shirts and yard lights. Make this short..... Can you please bring your layaway back? Layaway online will be perfect, marvelous, great and over whelming excitement for me and to others. You should do the online layaway with the option of pick up in store or shipping. "Please"!!! Could this be done before you put your Gazebos and 7pc Patio sets out for sell? Please.

PS. I love your "Savings Catcher" thank you

01
Jan

Posted by pissed15


1/1/15 12:05PM

I ordered a prescription refill at the WM near my home. They said they would call when it was ready. Well, they never did. I call for a status about 10 days later and they said I never came to pick it up. I said, you never called me. I told them to refill it again but they said now my prescription is expired and I have to get a new one. Basically, because they never called, I'm screwed even though it shows I filled it before it expired. I hate WM now and will go back to CVS

24
Dec

Posted by drevil286


12/24/14 6:32PM

Hello Again,

This Will Be Brief Now. I Called And Sent A Letter On The 21 About Hackers Cleaning My Account Out. I Even Got A Call That Floored Me That Walmart Was Sending Me A $1000 Gift Card To Get All My Shopping And Food. I Am On Disability And I Always Shop In Toccoa, Ga. When I Am Paid. This Time All Of My Check Gone. The Person I Called At The Customer Service Office Has My Regions Letter. It Is Not Your Fault But I Guess I Waited For The Gift Card Too Long To Do Anything About It Now But Could Still Use The Help As I Will Not Get Paid Again Until The 19th Of Jan, 2015. Merry Christmas And Bless You All,

Herbert Johnson

21
Dec

Posted by Marty


12/21/14 12:52PM

I really like Walmart and enjoy shopping in many of the various Walmart locations. I am very disappointed to hear that on December 18th a group of teens went into the Walmart in Klamath Falls, OR to sing Christmas carols and were interrupted and told by co-manager Corrie told them to leave or the police would be called. I can't imagine that it was a Walmart policy. I don't understand how well behave teens singing Christmas carols at Christmas time can be that offensive. The video is in the Internet so I would imagine that corporate Walmart would like to know about it. I like Walmart. It's unfortunate that it took place in a Walmart.

25
Nov

Posted by Tracie R


11/25/14 8:44AM

I am extremely disappointed with Walmart online. I ordered a bed online with the assurance the bed would arrive today. When we saw no delivery email we contacted Walmart and found the bed had not been sent out 3 days after the order although online said 1 to 2 days after order the delivery leaves the warehouse. This did not happen until we contacted Walmart then the delivery went out and there is a delay in delivery. I contacted Walmart and spoke with a supervisor who was rude, disrespectful and clearly did not care about me as a customer. It is clearly not worth saving a few dollars to be treated like this!

22
Nov

Posted by Anonymous


11/22/14 5:44PM

walmart your on line .com shopping need quite a lot of help .

19
Oct

Posted by Hermitage TN


10/19/14 9:53AM

I say every time I go and get bad customer service I won't shop at Walmart anymore; I really think I reached my limit of bad service this morning: Looked on line for bed risers said sold in store; Walmart is 2 miles from my home so instead of ordering on line thought I would run up and pick up a set so I could finish my bedroom arrangement today; Went to store and was fairly sure that I could locate them on my on since they were in the home living section; no such luck; so I went to 4 different stations thru out the store to find an associate for help; no one manning 3 of the stations; the auto repair called for associate help in home wares; waited over 5 minutes no one came; there was as customer in the sporting section waiting for help over 10 minutes; went to service desk stated no one on the floor to help; but was able to tell me where to find them; went back thru the store to an empty self; since I needed potting soil too went to garden center to pay and get someone to load; cashier told me has no one to load the bags; some senior citizens are unable to lift the 40 pounds bags of dirt but not me; so this is my tale about Walmart Hermitage TN

27
Aug

Posted by Aye Colon


8/27/14 10:46AM

Hi my name Jose Colon and live in Orlando FL.les esribo that store # 4142 does not have costomer service for example when I go to the store to buy first there are all shopping carts around the parkin Store and employee I stuck the phone out in the hall, looking for a cart I buy what I need and when you'll pay only 1 cashier and employees turning the shop have a box alfrente of the other boxes and jente aciendo row throughout the store and an employee in that case no one and did not ace signs for the charge. I have seen many customer purchase and let you go talking bad service I work in an auto parts store 27 years and I can tell you that is a costomer service.Yo Jose Colon believe there supervicion in maneger Thanks Muchar and his assistant (that store is my favorite store and I want to mantega for many years I will not PUBIX by prices but have a good customer service co stomer purchase and sale Rapido Thanks God bless you

29
Jul

Posted by Deenice


7/29/14 11:22AM

Been a customer with Walmart for many years. Just wanted to comment on a trip I had to two of your stores. First one is on Aloma Ave in Oviedo and the next is your Neighborhood Walmart on 434. This is in reference to your "price match" guarantee. Both stores refused ro match the lowest price on sales at cvs and walgreens. Not only would they not price match, they were extremely rude about it. Both your sales associates and management. Needless to say, I WILL NOT be shopping at any Walmart ever again. You need to better train staff to understand your own policies and stop hiring extremely rude staff! TAKING MY BUSINESS ELSEWHERE!

17
Jun

Posted by Zerk


6/17/14 10:07PM

Walmart, Buffalo, MN . Today two days after fathers day 2014. First off our family of five spend most of our money at this Walmart, for mothers day our 15 year old buys mom a new phone, a Samsung Rush,not just for mothers day, she needed a new phone, she hd just been diagnost with congestive heart failier, and it was time she retired her antique boost phone, for one that could go online. This morning I got a less than favorable call from her cadiologist. This after noon her phone quit working. My could not find the recipt , we went directly to Walmart. "how long should a person risk being without a phone right after being told you had a heart attack, which would have been prior to mothers day, thats why she got a new phone. Now the day she given the bad news that she did indeed have a heat atteack , her life line dies, and Walmart says "just hook up any phone to a wall oulet and you can dial 911. AND refused to help out in any way. No the looked for a recepit using june 8,9,10,11,12. On the store computer finding zip. Thier comment go to you bank account and find the date you bought it. Completly happy to allow mom to leave without a phone. Here is a company that profits billions of dollars a year, refusing to exchange a phone bought the previous month, for a disabled woman who is dealing with just being diagnost with congestive heart failiur at 45 years old. Then on the day she is told she indeed did have a heart attack her new phone dies. When you treat solid customers like this, keep your profits, refuse to give to charities,

25
Feb

Posted by Felicity


2/25/14 10:46AM

I have been a Walmart customer for more than 15 years, but due to a very slipshod LOST & FOUND policy, no more. Here's my story: I lost an earring on a windy, cold day when leaving from the Plano Neighborhood Market #5657 at 3100 Custer Road in Plano, TX. I called the next day and left my name and number should it be found. Two days later, I went into the store with the other earring and asked Angela if anyone found it. She happily said "Yes" I saw that only yesterday, but when she went to look for it in the LOST & FOUND it was not there. Angela said she was leaving one day to go home and another customer had found my earring in the parking lot and gave it to her. Angela went back into the store (she said) and gave it to an associate to put in LOST & FOUND. So where was my earring? I waited a week and called the Store Manager, Macee. I explained the earrings were an anniversary gift from my husband and I would even pay a reward to get the missing earring back. I told her it was very 'odd' that it was there one day and gone the next. She said "we have better things to do than worry about a missing earring"! I was amazed she would say that. I gave her a week to ask her staff and try to find my earring. After another week passed, I phoned Macee. After questioning her staff, nobody knew what happened to the earring. She said it was an unfortunate accident. I do not believe it was thrown away. Especially after she said they had lots of things in LOST & FOUND including watches, wallets, etc. My earring could easily be made into a small pendant.

Is there a Walmart policy that protects customers' LOST & FOUND? Do they put it somewhere secure or just out in the open?

This experience makes me feel very uneasy about the honesty of 'someone' in this store. I spend close to $1000 each month on grocery and misc items for the house. I will be spending it elsewhere now.

13
Jan

Posted by carolinagirl 0916


1/13/14 2:38PM

I used a gift card to purchase an item on 1/1/14 at the Indian Land SC store. I needed to return the item and did so on 1/7/14 ( this is an estimated date). The clerk said the refund would have to be back on the American Express card. My husband thought she meant our credit card so he said ok. Once he got home and I told him it was a gift card and not a credit card he said they told him there was no other option. I went back to the store to ask for a store credit. The customer service person called the CS Manager to come up. After I waited 15 minutes she finally showed up (Amy). She said hold on I will be right back. After 30 minutes and the customer service person repeatedly paging her she finally came back. She said we looked at the video and saw the cashier (From when I purchased the item) give you the gift card back. So if you threw it away there is nothing we can do. I said you should be able to cancel the credit to the gift card and issue me a store credit. She said no that she could not. I ask her why did she leave me standing for over 30 minutes to tell me she could not help me. She said I was "multi tasking" and had other customers to help. This is the 2nd time I have dealt with this person. She is extremely rude and not helpful at all. If this is how managers treat the customers why would the help act any differently?

16
Dec

Posted by dn731


12/16/13 6:14PM

I have been a Wal-Mart customer here in The Woodlands Texas since 2000. We do practically all of our grocery shopping at one of two stores locations. The majority of the time, I shop with my children and normally purchase either beer or wine along with our weekly food intake. Today, while shopping at your store located at highway 242 I was told that I could NOT purchase beer because I was in the company of my sixteen year old son. At first, I thought it might be a clerk problem so I requested a manager. He affirmed that it was "Company Policy" to not sell alcohol to adult in the presence of minors. I was obviously taken aback due to the fact that I had made such purchases at Wal-Mart stores throughout the previous 13 years.

Is this new corporate policy, profiling of customers with teenagers or simply the silly, illogical policy of a single store. I say silly and illogical because this is, after all, a family oriented store and you do sell wine and beer. Furthermore, I could have gone thru your automated lines and no one would have known that I was, in fact, accompanied by a teenager.

Now I am being told that Wal-Mart does not sell alcohol in the presence of minors. If that is truly the case, you should make a formal announcement to the entire country that Wal-Mart will not sell beer or wine to any person accompanied by a child least you be accused of false advertising.

I find it hard to believe that this could possibly be an actual policy. Think of the ramifications. Exactly how many shoppers shop with their children? Of those, how many purchase alcohol? Then ask yourself if they cannot purchase their alcohol at Wal-Mart, but can at Kroger, HEB, Randal's, etc., how many customers will you lose?

As I stated, I have been a customer for as long as you have had a store here in The Woodlands so hopefully, this is an isolated incident. If not, I think that is time for Wal-Mart to let the public know.

14
Dec

Posted by Anonymous


12/14/13 1:29PM

Waited over 1 1/2 hrs at store for a Script from pharmacy. Plus drove 30 miles away to get threes. Don't script would be ready when I got to store. It wasn't . Told another 15 min. , wasn't ready, then , then told another 1/2 hr. After 2 hrs in store still no script from pharmacy. Tired so I left. Won't go back there ever again. Will transfer all Rx's to CVS....

13
Dec

Posted by American


12/13/13 7:08PM

Look out! I was caught in a -30 below 0 weatther for four days,at Walmart the was mean and questioned my integrity, I made the mistake of calling the regional manager! The day after started having difficulty with Walmart refusing to sell merchandise to me! Then security never talked to me however friends with police now police are harassing me! Just for complaining Walmart is nazi, anti American! Corporation that uses police to harrass and they are getting pretty big! Walmart and ignorant security I did nothing but complain of a mean manager you shop at Walmart you strengthen nazis period I'm checking with an attorney they use vengeance

10
Dec

Posted by Totally Tired of Walmart


12/10/13 7:42PM

I bought an item online about two weeks ago. I received an email stating my item was at the store on a site to store shipment. First, I go to the site to store pick up and wait about 25 minutes for someone to help me. Once they do, they go the back for about 30 minutes and finally return to tell me they can not find my item. I call the customer service line and wait 34 minutes until someone comes on, and they call the store to help me. I spent over 1 and half hours on the phone with no resolution. Walmart ...I have nothing better to do than to wait in your stores and deal with incompetent employees or wait the phone to get the item I paid over $300 for found!!! Walmart employees are absolutely useless and I don't understand how they continue to stay in business! I guess it's our fault for continuing to go in and buy from them...you get what you pay for.

09
Dec

Posted by [email protected]


12/9/13 11:27AM

I wanted you to know that a mystery shop is using you company to preview, thank you

09
Dec

Posted by texmad


12/9/13 2:50AM

Fedex, the Walmart shipper, won't deliver to residents of apartment complexes in at least part of the area of Houston.

It takes a fight to get a package.

I don't know how widespread this is, but both Walmart and the online consumers need to be alerted to this. It should be in big letters on the front page of the website and included in shipping info.

06
Dec

Posted by Tears for Christmas


12/6/13 5:17PM

I am not as mad as everyone else seems to be, I was but it is my fault for shopping online I have not been treated well in the store why should online be any better? As a customer service rep I get it, but I never lied to my customers and I always do my best to make sure they are treated the way I want to be treated. But this past experience has had me in tears I only get paid every 2 weeks like every person I am on a budget, walmart.com web site was messed up I had a duplicate order I only wanted to cancel one they cannot cancel orders then ups lost the order so I am still waiting 8 days later. good thing I got fast shipping I have been hung up on and everyone expecting me to understand ? I want them to go to get their check and them to be told well you get half and wait 2 weeks for the rest? If they do that too enough people imagine all the interest walmart makes? I don't like crowds but this has been so stressful I have spent more than 10hours calling being hung up on tracking .... next time I will pay extra I will not shop at walmart ever again just not worth it.!

04
Dec

Posted by Chuck


12/4/13 12:38PM

Model rockets, I had been buying my rockets and model parts for years at are local walmart! last summer I could not find them on the shelve? This was a teaching tool that I had been using to teach my summer school students for science 101 and a chance to get them out of the hot class room. so as I am planing for next summer I am just trying figure out if I need to order them in advance somewhere else. whats the problem?

03
Dec

Posted by Cheryl


12/3/13 4:27PM

I ordered the Beatrix Girls for my grand daughters for Christmas. The reason they liked them was due to the instruments. Every site including yours showed the instruments. Guess what? They didn't come with the dolls. I went back and did some research and every placed else included them. Why didn't your company? Same price and everything. Disappointed unbelievingly . I really don't know at this point what to do. How do I explain this

29
Nov

Posted by chuck


11/29/13 7:18AM

Don't shop here. They Don't care left on hold 30 min.'s

22
Nov

Posted by katrina


11/22/13 7:20AM

WOW - I put 2 leapster leap pad 2's in my cart and then went to add accessories and when I went to pay the items were out of stock - really!!! When you put them in the cart it comes out of your inventory - WHAT A SCAM... Now I have cancelled my whole order and am done with online with Walmart - get it together - your online experience SUCKS!!!

17
Nov

Posted by Anonymous


11/17/13 6:22AM

I have a complaint and you can bet we wont shop walmart again,
We have shopped walmart for years ,my husband got up at 5 a.m this morning to be at walmart to get some 22 ammo and guess what ??? The employers was the first in line which meant the rest of the people that got up early to get some ammo didnt get what they was there for - but the walmart workers did and they didnt just buy one carton - they bought bunches which in turn left the rest as I said with out what they drove so far for , This is jackson ohio walmart store and rest assured we will travel from now on to get our groceries -plus at another store and it wont be Walmart i am dissapointed that the store doesnt have more compassion for their customers and care about them , there are others that are feeling the same way , you need to rearrange your rules or you will lose more then just the ones I know.Im sure this commment wont do any good but at least I feel better , thank you for your time even if you dont read this .

14
Nov

Posted by Anonymous


11/14/13 2:05PM

Store sucks and corporate number is even worse, you have to hold more than 5 minutes to speak your complaint, your 20 items or less lines are not even being used and unless you want to wait in a long slow line you have to use the self checkouts, they are fine if you only have canned goods with a bar code but if you have produce you need to drag someone down who is helping 5 other people with problems. This is not my idea of a good experience. I will not shop at walmart anymore!

12
Nov

Posted by Gwen E. Williams


11/12/13 6:07PM

November 12, 2013



My Husband & I recently purchased a fireplace log for our

fireplace. We brought home the box and there was no remote

to use for the logs. Following is Item. Total

amount paid was $71.97 including shipping & handling.



Order Number: 26779000078587



Please contact me at email address Please forward





Thank you for your assistance,



Gwen E. Williams

07
Nov

Posted by Ug3twh@tUp@y4


11/7/13 8:05AM

It always amazes me how it surprises people how awful walmart truly is. Every purchase you make there benefits the communist regime of China. Funny how the "communism" thing is not even given a second glance with this generation...when it was all the rage in the 80s with the Russians. Now the same doofuses that scream about Obama being a "socialist" give full support to one of the most ruthless regimes on this planet (walmart/china). Wise up America and shame on Bill Clinton for starting this mess :( Sam Walton would not be very proud of how the children are taking this company forward.....

05
Nov

Posted by Anonymous


11/5/13 2:04PM

I have been going to the porter Walmart since it was built.they use to have fresh produce and meat and always fully stocked for over a year their produce is pretty much rotten and so is meat. Also I am a coupon er and bargain shopper I have a large family what I can save with coupons helps tremendously,Walmart use to be accommodating to couponers but over the last year are very rude!i have also noticed if a high dollar coupon comes out making an item free or possible overage they take off shelves and do not restock that item until coupon is expired y is that surely they realize they are not losing anything as they get reimbursed face value for coupons.they also try to say coupon for that item is not valid if a coupon reads"2.00 of Any Schick razor" it means any not the picture so y are they denying use of coupon! Their managers when called over try to argue and act as if u are stealing when u use coupons or even price matchups I spend a lot of money on my coupons because it saves more yet I am not allowed to use them at Walmart because managers do not want to learn how their own coupon policy works!!!i will not be going back to Walmart I'm sure they will lose a lot of business because 70 percent of people coupon these days if they do not restock their items and continue denying use of coupons to people! Don't even get me started on Wic and the way u get treated or the fact nothing is ever labeled for Wic items and nobody in the store has a clue what items are Wic I got told by a manager "I don't know just try that item until u get the right one"

20
Oct

Posted by watching u


10/20/13 2:02PM

my wife & I was doing our regular shopping at
walmart in Dawsonville ga.my wife had decided to buy few things out of bakery area .mistake that day.whoever the
workers are there need to clean up their mouth's.the two women workers were talking about how jay & barry get off
on each other. know they have sexs with each other..sick..how jay has no .........sense..talking about drazon lady.wishing jay would slip on banana bust his ass.
hoping he will get fired.the two were talking about who they wish was dead.my wife asked me to just go.we will not be back in that store again.

20
Oct

Posted by susie


10/20/13 8:36AM

very concerned

this week my mom was shopping in walmart at Dawsonville ga store.my mom tolded me she over heard 2 females that was working there talking about this boy my mom said.how they hated him and was going to run him off or get him fired.was talking about how they had lied on him.but had not tolded a good enough one yet!!!!now that is SICK!!!!.mom said they were talking one way or another we are going to get him out here..she said his name was either barry or bryan.kepted talking how they maded them sick.my mom has cried and cried about this.my mom said she called the store.took her 5 times to get through to talk to someone..2 people were rude in it.she finally got a lady tolded her about what she heard.my mom says I just feel they just mabe said she is old and did really nothing about this.have we gotten to the point in life we don't care.is walmart so big they don't care....who keeps walmart going????CUSTOMERS!!!!!!!does walmart let this type crap go on.my mom says if I can find out who he is I am going to say son..you better get out of that store.demons are there.....God help this boy whoever he is.i hope he has maybe a boss who want let him go through hell for theses two say they will cause him.my mom is 77 yrs old.never have I saw her so upset about a matter like this.God help that store in Dawsonville ga.my mom said she tolded lady she talked to she was using her sisters phone gave her email addresss.could the lady she talked to email my mom back if she really talked to anyone about the call

03
Oct

Posted by Anonymous


10/3/13 3:30PM

I visit the Deland Florida Wal-Mart when ever it's feasible. I do not like sweating while in the store. Your air conditioner has been on the fritz for the last 6 months. Why don't you address this ? I'm sure and have heard that it has been brought to your attention but you don't seem to care.I bet your corporate office is nice and cool.....Let me tell you, the comfort and accesabilty to find a service representive is more important than your prices.....I will shop less or not at all at this store due to your lack of interest. By the way, I and many other's get tired of seeing "Made in China" on just about everything you sell. You have stores in America and discrase our country by not stocking "Made in America" items. You are to far up in the clouds to understand and all you care about is the dollar. That's the "only" made in America you care about......

20
Sep

Posted by airstr4


9/20/13 7:10AM

I have to say walmart has the worst customer service . I placed an order online this order was debited from my account and was not delivered on the day promised instead I received an email the day after stating it had been cancel ; reason, because the claim that they thought the order was in bulk needless to say it was just one tv besides that they offered for me to pay for the item again plus rush shipping yet without them having return my money ??

17
Sep

Posted by Anonymous


9/17/13 8:19PM

Hopefully I will never have to enter Walmart stores on a regular basis. It's a nightmare trying to find anything at all. It seems the marketing department thinks that to keep moving merchandize around will make the customer buy more. How wrong can they be. I was so frustrated the other night when I went in for just a few items. It took me 2 hours to finally make my purchases because I had to look around and hunt for everything I wanted. Needless to say there's never a clerk around when you want one to help you out. And as far as American made products, that's clearly another subject. Not an experience I want to repeat very often.

20
Aug

Posted by Anonymous


8/20/13 6:18AM

on 8/20/13 i was in the mount pocono,Pa store. i saw 3 teenage boys riding around in the store on the carts that are for people that need them because they have problems walking. i was in the store for about 1/2 hour. they were riding up and down the asiles and not one store emploree or managers did anything about it.

19
Aug

Posted by Bob


8/19/13 12:27AM

I was shopping at your Gurnee, Ill. store. I was second in a line, when a lady in front proceeded to use your match their price on about 20 items, including weighted product. Well 30 minutes later I finally checked out. I told the assistant manager of this store they owed me something off my purchase for such a long wait, Target has $3 off coupons for delaying customers. He informed me that Walmart doesn't do that. Well if you want to have a match their price guarantee and delay customers, I'll shop elsewhere. Here's a idea, why not just lower your prices and get rid of your price guarantee, the lines will move alot faster.

15
Aug

Posted by Ms Lacy


8/15/13 8:46PM

To whom it may concern

I'm a frequent customer at your Wal-Mart store in the Bay Shore mall, Eureka California and I fill the need to report an incident that happened on this evening.

While striving to pay for my merchandise in the 20 items or less line I was harassed by another customer who loudly and consistently accused me of having more than the 20 items in my cart.

I not only assured her that I had less than 20 items, when the cashier ask me was all the other merchandise in my basket paid for, I answered him yes, loudly enough so that the lady could hear me and I also told the lady standing behind me that if she had any further problems she needed to call the manager.

Well, someone did call the manager and when he came over I explained to him just as I had explained to your other customer, the lady who was standing directly behind me, I had less than 20 items.

I indeed thank him, the manager on duty for his very kind demeanor, soft spoken tone and for listening.

However, after leaving the store the customer that was standing behind the complaining customer, this man who wore a gray T shirt, causation male, approximately 5'6 in height that drove off in a Silver Chevy, verbally accosted me as I was putting my merchandise into the car.

His demeanor was intimidating so much so that I really wished security was near.

So I'm writing you to first thank the manager for coming over and trying to defuse the negative incident and to ask, if you would assist further by placing more security personnel and/or cameras in and around your establishment.

It shouldn't matter that I'm legally blind, well seasoned in age, or black. I should have the right to shop in one of my most favorite store on the planet without being harassed or being made to fill threatened.



Sincerely



Anita Lacy

30
Jul

Posted by tweetipi56


7/30/13 8:43AM

Please explain why hard working honest employees are being terminated at the Super Center in Santa Clarita, Ca. Yes you had a bunch of thieves working there (arrests have been made) and you terminated the innocent employee who reported this. This is WRONG and you know it. This employee should have been thanked and given a raise but instead was terminated! Please look into the hiring and terminating practices of employees you are very aware of that are HARD WORKERS, HONEST, DO WHAT IS ASKED OF THEM, SHOW UP ON TIME and WILL WORK OVERTIME. What has happened in Santa Clarita is Pathetic and POOR MANAGEMENT

12
Jul

Posted by mrs. understood


7/12/13 12:04PM

Hi im posting about store in memphis,tn i was a worker at this store for a little over a year ive had a couple write ups but nothing major everyone makes mistakes every now and then but since my termination date ive had 3 interviews and all of them was quite different. My last took the cake i was called to b a cake decorater when i came for the interview i wasnt treated right at all, i felt like itvwas a waste of my time because they didnt asked me questions it was more like hey youve worked here before you know the routine n the checked yhe boxes according to what made their job easier then i waited for the lady to come down and introduce her self n she never came down when personel called her to gst her to come back she stated over the speaker im not coming im busy so forget that she made appointments with a person for an interviw that wasnt important. Then i was told hey u still can do your second interview lol really so me determined to work i stayed for that second intserview only to sit n personell office and watch others get hired in n then be told 30 min later that hey shes not coming i cannt make her come theres nothing i can do but in three months u can b pulled again to work in another department sorry go home. After a almost two hours of waiting to get nothing. Then be called back to work over night as a cashier in electronic s. Got all the way to my third interview to never having a third onterview cus that person wasnt in i called back a day later to see what was tge hold up n was told hey sorry but were not hiring we are booked n dont do rehires company policy. Really how is that when i shop there more than twice a week n people i knew when i was there got fired for things way larger than being on sick leave like myself are back n are working. I feel like they have there picks which is cruel especially when u have a person whos willing to work n only want to support theee family like the next person this is crazy something need to be done about this problem.

07
Jul

Posted by Nita Marie


7/7/13 10:13PM

I am contacting you about the wonderful care I have received from your pharmacist Ram Karlapudi. I thought I must remind him of someone in his family because his concern seemed so genuine. I went out with friends for lunch and spoke of the wonderful care I had received from Ram....you should have heard the buzz at the table....it seems he gives that care to all the seniors....they knew him and spoke so highly of him. I thought someone should know of this valuable employee.

28
Jun

Posted by T


6/28/13 8:33PM

Hi,

I am really very upset with the recent online shopping experience that I had with Walmart.My experience totally nullifies Walmart as a customer centric store.I am in US for work and placed some order for home delivery through walmart.com.While placing the order I had made sure that the expected delivery for all items is latest by July'4 as I am leaving on July'5.After making sure that the delivery dates are latest by July'4 I had placed my order.I tracked the online status and to my surprise most of the items are shipped and are getting delivered by July'5.Now as I said I don't stay in US and I have a flight to catch on July'5 early morning how on earth can I receive the package.I feel like I have been conned.Please return back my money if you can't have the delivery done latest by July'4.My order number isI really wished I had not ordered on walmart.com

09
Jun

Posted by Anonymous


6/9/13 9:37PM

I work at wal-mart in lake jackson i been there for 17years i under stand that the saying is customers always right but that not no where near true . Becouse today 06/ 08/13 there was this customer that came up to me and told me that somebody spilled paint my daughter sliped and fall . I said can i get you mgr she you need to get over there and .c lean it up before somebody falls in it . I was going to but she kept arguing with me about it . I was just consurend about her daughter.

31
May

Posted by Anonymous


5/31/13 9:24AM

i am very disappointed in wallmart ,you had the best Manager on Whittlesey Blvd in Columbus Ga now you replaced him with someone else that does not do there JobI went there today the Parking Lot had garbage and Trash all over the Place the bathroom stunk inside the Place had boxes all over courtesy needs improvmend why when you have someone that does a good Job replace them with someone that does not"what is wrong with you Wallmart".

29
May

Posted by Alma


5/29/13 9:36AM

Why can I not find an email address for Walmart?? I need to email pictures of a damaged item that I had to pay full price for!!

23
May

Posted by Anonymous


5/23/13 8:36AM

I purchased some items that I gave as a gift on mothers day from the Walmart in Madison, Ms 39110. they didn't fit so I needed to exchange them for a bigger size, I didn't have my receipt but, I only wanted to exchange once again. I work retail so I know the procedures in getting a receipt for a customer if they ask which I did while present in the store. I was simply looked at as if I were crazy or something .if I had been a mystery shopper they failed.then I talked to one of the upper management who was suppose to find my receipt & contact me back well, I guess he hadn't found it yet after I had given him all the info he needto find it.

22
May

Posted by Anonymous


5/22/13 9:44AM

I have been a loyal Walmart customer for over 20 years. I am travelling now, and am currently in Mexico. Where I am currently visiting, the Walmart sells Smucker's products, but not their delicious peanut butter. I asked for 2 cases (24 18oz jars) of Smucker's NATURAL or ORGANIC peanut butter (whichever they could get), for which I had the cash in hand. On three subsequent visits, I was told that they "can't" get that here, because "nobody buys it". I buy it and had cash in hand. The last manager who told me this as named "Rebeca".
Could you please use your big corporate stick to persuade them to order this for me. Is this not the ESSENCE of "Customer Service"?

12
May

Posted by MAY102013


5/12/13 11:13AM

I went to Walmart on 5/10/13 to buy 3 Mothers Gift cards plus other items.The male cashier had a hard time in getting the cars to scan, he ask a lady maybe a supervision to help she tried a number it did not work and she said that she could not help for me pick another card and walk off. This was a very disappointed answer.I thought that one of the reason for a super Walmart was for the customers.

29
Apr

Posted by Anonymous


4/29/13 11:59AM

4/29/2013 I called/visited several Walmarts looking for a specific product. It was an XXL19 Junior crocheted vest. I was on hold and checked with twice when there was no answer from that dept. A manager came on identifying herself as such. (sorry didn't catch the name but it was about 11am.) She told me she knew exactly what I was talking about but they did not carry XL or XXL. Knowing this to be a new item I figured they might indeed have it so I cantinued to drive over there suspecting she was too lazy to check. They had BOTH XL and XXL.

16
Apr

Posted by Not important


4/16/13 12:55PM

This is in reference to Walmart Store #5356 in Blairsville, PA. This is one of the worst Walmart Stores I have encountered. I shop at the Latrobe, PA or Greensburg, PA stores. There employess walk around this store as if you should be lucky they work there. The Aisles to check out are hilarious, you have maybe 3-4 lanes open when it is the busiest time of the day. Do they realize that people work for a living as well. When the Lane says 10 items or less they need to tell people, that is what that stands for, those that work for a living, not these people that have all the time in the world to spend in a SuperCenter. Secondly, their Deli Personal are as friendly as a wall, they bypass you as if you are not there. I have asked for a certain amount of different items, and they never ever listen to you and then say oh I did not hear you. Yes they heard you, just too stupid to realize. You have a woman that walks around with a microphone in her ear, I believe she is some type of Supervisor, she is as worthless as they come. She just smiles at you and keeps on moving. Time for Management and take charge of this store, and get rid of the riff raff that they hire.

17
Mar

Posted by Anonymous


3/17/13 10:19PM

I am handicapped, you only have 5 electic carts in your store in Villa Park, Illinois. Every tim. I go there I have to wait for someone to return the cart.gogo Sometimes one of the carts is out of order.



The reason I shop at Walmart is because of the electric carts. There are baby boomers who need these carts.



Maybe I ought to shop at Target; they have many more carts for their shoppers.



Mary V Payne

07
Feb

Posted by Anonymous


2/7/13 1:42PM

The circular bag system is a royal pain. I am sick and tired of driving 15 miles to get the items that are still on that stupid wheel. I could bring a couple of boxes and take everything out of the bags and check it off on my receipt in the parking lot. You need a better system of baging. I paid my Walmart card in full this morning and I won't be back. You need better service at Minot, ND Store not another store. Last week my check for payment wouldn't got through your system, so I was told I didn't have and account and my money in may account. After about 15 minutes it finally took my check. I am fed up.

24
Jan

Posted by Anonymous


1/24/13 5:07PM

Why can't Walmart stock more gluten free products such as UDI gluten free bread products. Your stores stock less than ten gluten free items. Get with the program.

15
Jan

Posted by Anonymous


1/15/13 8:03PM

I heard on he news about you buying American made products. It's about time somebody did! I went there about a week ago & was going to buy a bunch of clothes. There was absolutely nothing made in America. I walked away buying nothing & absolutely disgusted!! No wonder there are no jobs here! It's not only clothes, but electronics, you name it, you can't find anything whatsoever made here! The products made in other countries are cheap crap as a rule , & probably use child/& or child labor! I would pay more for American products. Our country is going to hell in a hand basket, due to the current administration. & it will only get worse unless company's like you start to turn it around. Thank you for doing the right thing! Hopefully you will start buying American soon. I'm sorely in need of clothes. But I'm protesting in my own way, buy trying not to buy foreign products. It's darn near impossible though!
Thank you for reading this, & go for it! We need American products!

08
Jan

Posted by Anonymous


1/8/13 7:15AM

Hi, I have always enjoyed shopping @ your Walmart store 2135,until recently,a few weeks ago, I was shopping @ your store, and one of your store assistant manager was outside the store with an associate,a young white, wavy hair girl,they looked not too professional outside of the store, they both walked in from what appeared to be a break together,did not look professional, a bit too friendly. For a man in his position, anyway, I asked him if he knew where an item was,and he completely ignored me because he was too busy talking to this young associate,she had on a white coating that said Walmart Photo on it,his name was Rich,it said on his name tag,I was very dissatisfied with the way I was treated by him. And I have always enjoyed shopping there, until now,wasn't good customer service by Rich, Thank goodness I ran into Kevin, the other more professional assistant manager he was very helpful, he should become store manager one day,thanks for your professional help Kevin great job.

05
Jan

Posted by Anonymous


1/5/13 8:24AM

Re: Give Sheryl a raise!

Yesterday on 1/4/13 my Husband and I visited your store #4332 at 8990 Turkey Lake Road, Orlando, FL 32819. When we walked into the store we were delighted to see an electric cart for my husband to ride as he has problems walking. Your store was clean, bright and inviting.

It was still raining lightly when we left Wal-Mart about 4:10 pm. Your employee Sheryl came walking out of the store and graciously asked if my husband was finished with the electric cart? She courteously suggested she walk out with us and bring the cart back to the store for another customer. Sheryl was polite and to our surprise she packed our purchases into the car trunk for us.

Our only regret is that we don't have more people like Sheryl at our Wal-Mart in the Sanford store #0857.

30
Dec

Posted by MadTunkhannockMom


12/30/12 6:52PM

The store in Tunkhannock PA, is got to be one of the worst for several reasons. Always, and I mean always, a long line to wait in. Usually only two or three check outs are open no matter what time of the day or night. Always stock in the isle so there is never enough room to move around. With all the shale fracking in our area, the money flows pretty good around here and Walmart knows we will continue to shop where the prices are the best, because come on folks, times are tough and we try to save where we can. But as far as this store getting high marks for quick service and help that really cares, you guys get a big fat F on your report card. Wish you would have never can here to this little town, we would have survived without you. Thanks for nothing but frustration.

28
Dec

Posted by needhelp


12/28/12 2:21PM

who do i contact for help with Walmartone sight.

28
Dec

Posted by crobinson


12/28/12 1:01PM

I ordered the Samsung Galaxy Proclaim cell phone online, and picked it up today at the store today. When activation was attempted, Straight Talk says they have no record of the serial number, and it must be returned to the store. When I returned to the store they said that they cannot do anything because the package was opened, and it was ordered online. Please help me!

19
Dec

Posted by Kevin


12/19/12 3:36AM

On 11/26 I did two seperrate orders for tires. Two for my car, and four for my sister (x-mas present) Mine came as promised on 12/02. Sister's were supposed to be in also. Waited 'till 12/4. They cancelled the order and had me re-order. Thank God I had enough money in my account to re-order, because it takes them 4 days to get your money back. Promised 12/12 to 12/18. No tires! Nobody at walmart.com can even tell me where they are. They had me call fed-ex twice, with a wayyyyyyyyy to short tracking number. I tell them each time it needs to be 18 digits, and they tell me "it is a good fed-ex tracking number." THEY ARE IDIOTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Love getting no results after 1 1/2 hours on the phone, playing their wild goose chase. And, why in the hell am I the one calling Fed-Ex? I am cancelling again, apologizing to my sister that her Christmas present is going to be late, and re-ordering tires from a company that can get the frigging things to me!!!!! AMATEURS, MICKEY MOUSE, KEYSTONE, UNEDUCATED, CLUELESS PEOPLE!!!!

15
Dec

Posted by Anonymous


12/15/12 4:40PM

Employee Compliment: I hope this does not fall on deaf ears. On Sundays we visit the Walmart-Mountain Island in Charlotte, NC. There is a cashier that we met early on in our viists. She is the reason that we continue to go to this Walmart and at the time we go. Her name is Jeanne Efaw. she is always at the same register and if she is not there when I go in the store, I leave and come back the next week. As I understand she works part-time. I am very confident that when I check out there will be no erros in my bill. She is always, so friendly and now calls us by name. I have noticed that a lot of customers wait in her line and have heard comments that they will always wait in her line. Just so it is clear, I do not know Jeanne Efaw, and after many months asked her name. I am not one to comment on things like this, but she goes above and beyond. I for one, would have never thought that a cashier could make such a difference. If you could get her full time, she would be an asset.

09
Dec

Posted by no longer a customet


12/9/12 7:51AM

Rudest people I have ever met work for Walmart.
Was looking at Christmas cards with my 11 year old yesterday, my child is standing right next to me when an employee named Buster, walked up to him and started chewing him out for looking at the cards! I said ,"excuse me, what is he doing wrong?" "If you have a problem with him you need to take it up with me, I am standing right here with him." This man actually cussed at me and then walked off. Of course you can NEVER actually find someone who cares or is willing to help at any Walmart, so this issue has not been addressed, and probably won't be.

24
Nov

Posted by 1978tunk


11/24/12 11:19PM

mistreated AT WALMART VESTAL NY,On black friday early afternoon.

Wednesday Night I went to the customer service desk to check my flyer I had,

for some things I had on layaway at Walmart.

I asked the head ceo at walmart if they will price match the flyer I had.

She doubled checked with the manager Micah.She said.on that night.

She told me yes they will price match it for me after reviewing my flyer and layaway slip.

she had told me to come back the next morning when walmarts layaway opened at 9:am to

pick up my layaway & to price match it.So we did that.

THEN AFTER WAITING 3, 1/3 Hours in layway line it was our turn.

They canceled out my layaway because the cashier didn't know how to price adjust the layaway.

we was told we would receive our layaway fee back plus the price adjust.Then the assistant manager"Anthony"came back to layaway.

He said he wasn't going to price match the the flyer ad I had for $99.

I asked him why when the head ceo approved it last night with the manager.

I had asked him if there was any way he could call him to ask him.He said he wasn't

freaking calling the manager he said who had worked 14 hours last night.I said well who do we talk

to then about this he told me to get my phone & call the cooperate office and the them myself or go some

where's else to get the item.When I had it on layaway that they just canceled and tried to

do a price match adjusted price for me.He said the most he can do was give me my canceled layaway fee

that they canceled out trying to figure out how to price adjust the flyer ad.

& he said he could do the higher priced match out of the two I had one 1 $99 and 1 for $179 when the items

I had on layaway was $249 each

a piece.He started to raise his voice and get close to my face while being loud and

I started to cry. My boy friend spoke up & had said you don't have to treat her that way.

The ass. manager said he doesn't have the time for this.for us to call cooperate or find the items else wheres cheaper.

Or to come back & take it up with the head manager the following day.

So I lost out on my layaway fees & the price match of the $99.

While we were cashing out the 2 items we had to re buy due to them canceling the layaway.

I over heard him telling the cashier not to accept price

matching so the lady in the next check out line in layaway was told they

do not price match sears or kmart sorry.I was humiliated & embarrassed with

the assistant manager yelling at us telling us to shop else wheres then, & us

& losing out on our layaway fees.My boyfriend lost almost 4 hours of work because the

layaway personal couldn't figure out how to price match it in the cash registers,&

with the ass.manager Anthony cursing & yelling at us.

I don't think I ever can walk into walmart and spend my money at your stores again.

I understand during the holidays it's busy however the way he was

raising his voice and cursing & telling us to shop else where's then.I think someone should make this right. This is not right for an assistant manager Anthony vestal, NY WALMART to mistreat people this way.

22
Nov

Posted by Very Upset


11/22/12 8:59PM

I called the walmart in Buda,tx. to see how many of the vizio "60" inch t.v.'s they had. The saleslady tells me to hurry down. I travel 20 miles and waste 30 minutes in the electronics department to find the t.v.'s were in the garden department. I did not get a ticket after standing in line. The salesman then tells me I can get a raincheck at the service department. I go to the service department and a saleslady rudely tells me there is no rainchecks. I scramble to locate another store. After 15 minutes on the phone I finally get through to the store in Lockhart. I want to know if it is worth my time to try and drive down there. The lady tells me on the phone that they are very buisy and no one can help me. Has your service gone down that bad. I remember working for walmart as a kid and the customer always came first. One would have been fired.

22
Nov

Posted by Anonymous


11/22/12 4:31PM

I have been a 12yr employee of the Chiefland, FL Walmart (#1297) and for the most part, it has been a very positive experience. I enjoy the people I work with and the customers but I do have something to ask. Why is is that mgmt will call you on anything you do wrong but when a customer goes to them with a customer service compliment, even calling higher mgt, they NEVER mention that to you? Just sayin'!!!

20
Nov

Posted by sweetie


11/20/12 7:31AM

The Wal Mart Store in Live Oak,Fl. was out of frozen Turkey Breasts on Monday afternoon (11/19/12), that's unbelievable !! Had to get my Turkey Breast at Winn Dixie's

19
Nov

Posted by lisa


11/19/12 5:38PM

the new great value toilet paper is horrible. i have been on facebook to get the 1000.00 gift card with your logo on it and its false advertising

18
Nov

Posted by bll


11/18/12 8:37AM

I bought a Kodak printer at Walmart on Corridor G. in South Charleston, WV, 11-05-12. Could not get it to work, printed one page and then an error message came up, all day I tried to get printer to work, it never worked. Went back to store, Saturday 11-17-12, went to customer service a young lady at the service desk, was very rude and had a smart mouth. I misplaced my receipt, but I had my statement from my debit card, which showed the transaction. They also comfirmed the sale on the computer, they would not refund my money, they would only exchange, or give me a gift card. I had already purchased another printer and did not want to exchange. i also did not want a gift card. They got there money and I wanted my money back. A gift card can only be used at Walmart. I am done with Walmart and will never shop there again, and I am terminating my Sam's Account as well.

09
Nov

Posted by Anonymous


11/9/12 10:47PM

I visited the Walmart in Sandusky, OH, Friday Nov 2 2010 and again Friday, Nov.9 2010. I went to the ladies room on both shopping trips. The restrooms were disgusting to say the least. This has been the case on several other visits to Walmart restroom at the same location. There was toilet tissue all over the floor, toilets were filthy ( several had feces all over the seat) and some were not flushed even though they are supposed to flush automatically and the odor made your nose burn and your eyes water.. These restrooms should be condemned !!! I am contacting the health department to look into this matter. Utterly disgusting and unsanitary... Rest assured I will follow through with this matter until it is resolved as this is uncalled for.. Thank you

27
Oct

Posted by Mary E.Duke


10/27/12 8:34AM

I am 76 years old and today was the first time anyone refused a check from me. It was very embarassing. I was in the Raleigh, NC store #4484, 8000 Town Dr. Raleigh, NC. Store manager Tori Cason. I was checking out and the clerk asked to see driver license. Because my name on the driver license was not exactly like the name on the check, they would not accept it. Would like to add that I have been shopping this store ever since it opened. Also, prior to this, was shopping the store in Wake Forest, NC. In other words, been shopping Wal Mart ever since they opened a store in the Raleigh area. My license has not changed, neither has my checking account.

My husband and I had talked about going back to the Wake Forest store, because the the one on Town Dr. is never stocked. It seems now we will have to, or just quit Walmart completely. There are other grocery stores. You do have some competition. What happens when your customer service is so bad that everyone quits shopping your stores. Can't wait for that day.

25
Oct

Posted by Alfred Haley


10/25/12 11:35AM

To Wal-mart's corporate or anyone in charge of rehiring. My name is Alfred DeJohn Haley,I was an employee at a Walmart store located in Monroe,Louisiana. The address is 2701 Louisville Avenue,71201. I had been a loyal employee with them from 02/03/05 to 02/03/08. I was involuntarily terminated by Billy Storm for 'his' reason being that I had predated cleaning logbooks until the year 2009 with my thought of being with the company for life and the only one doing what was required from the logbooks. There was a lawsuit filed on Walmart's behalf from the incident. A settlement was reached. But,due to a discrepency found from my younger brother Michael Haley using my high school creditials without my consent or knowledge in the year 2002,I didn't get the full settlement and I can no longer reapply for a job at 'any' Walmart. I have been calling to see if I can get the hiring process out of the red. I really loved my position and the benefits that came along with it. So,I'm inquiring about having the application process cleared up so I can reapply for another position at Walmart.

10
Oct

Posted by its time for action


10/10/12 4:27PM

Just found out that WALMART OWNERS MAKE 100 BILLION A YEAR !!!! and they pay slave wages to americans and also just discovered that walmart owners are the largest contributers to privatizing schools in america.
This is the foundation of the destruction of our great america. Sam walton would fire all his relatives if he were alive to see the way they have abused his great work.
Rich scum that care about nothing but money seem to think that they will prevail and they have another think coming.
Its time that ALL the employees of walmart walk off the job at the same time.
my family has discussed the matter at length(37 members) and we have shopped at walmart generationally since it opened and we are all together in deciding that we will no longer shop at walmart AT ALL!!!!

03
Oct

Posted by lizzybordon


10/3/12 10:07PM

You need to stop selling live fish. You can't seem to employee people who know anything about them and it is cruel and inhumane to the fish. I see customers who can't have their kids whatching fish eating eachother because your lazy employees don't feed them. It's unethical to charge people for starving fish. The fish arrive some what healthy and them in a week they begin eating eachother while still alive. Another week goes by and they have fungus all over their bodies and the dead fish from last week have not been removed. It is heart breaking to watch a living thing suffer for so long and have no choice but be forced to eat eachother because no one is feeding them. No employee, or manager knew who took care of the fish. A manager said "no one feeds the fish they just eat eachother." You pay idiots like that? You need to stop killing the fish. It is sick and cruel and you can't hire any one smart enough to feed a living thing. You freaks at corporate get a kick out of killing these fish don't you?

27
Sep

Posted by Duchess 919


9/27/12 2:13PM

Sept. 27, 2012 I just returned from store 2058, Raleigh, NC. I called the store but nobody picked up. I tried again but nobody picked up. So I went online and tried customer service and then was transferred tp electric payments and a nice lady there gave me ANOTHER number and said to ask for the district manager for store 2058. There I talked to Gisela who had a nice phone manner and suggested I return to the store! I do not have a car and it is a long taxi ride. So Gisela said the manager would call me. Store 2058 was not busy today and the customer service manager sould not be found when I was in the store!
All this was because I was overcharged for 3 items! When this happens at Harris Teeter, no problem. I guess you get what you pay for. Meaning items are more expensive at Harris Teetr but customer Service is far superior!

21
Sep

Posted by Anonymous


9/21/12 4:24AM

I LOVE WALMART.
The store in Raynham, Ma. needs the carts cleaned, fixed,and need to be tended to . It is awful for a company to let the carts be in such bad condition . They need to be fixed more than whenever they are done.

12
Sep

Posted by Anonymous


9/12/12 1:42PM

I have tried for 4 days now to get an e-gift card for my daughter's birthday. Your customer service reps all give me an different explanation on why it's not being processed even though you have my money.
Instead of trying to explain the problem they are quick to say 'just cancel'.
I have done bussiness with Wal-Mart for years and I can say this is the worst service I have ever had.
The products you are offering now are seem to be deterioating with quality as is your staff to deal with this.

12
Sep

Posted by Anonymous


9/12/12 1:34PM

I just wanted to let you know that the Walmart in Marion,North Carolina is terrible.The associates are not friendly and you can never find anyone if you need help with anything.The shelves are empty all the time.They never have anything in stock when I go to get some of the simpliest things.I work in retail and have for 25 years,so I know how things should be and should not be. I went there today for shampoo and condtioner and of course once again out of stock.They had 3 lanes open and the lines were backed up so far.That is ridiclious.

03
Sep

Posted by Anonymous


9/3/12 4:45PM

Dear Walmart,

PLEASE CONSIDER THIS!!

BUY THE PROPERTY FOR A SUPER WALMART IN MINNETONKA, MN!!

Please consider! There is an abandoned K Mart property with a huge parking lot on the corner of Hwy 7 and Cty Rd 101 in Minnetonka, Minnesota.

The renovated Eden Prairie Walmart SUCKS!! TOO SMALL!!
Visual and size potential at this location would do a fabulous business. Compete with Target & Cub--YOU WIN!

Please consider!!

03
Sep

Posted by John & Deloris Genareo


9/3/12 4:45PM

Went to our local Walmart store to buy a 32 inch TV. They had one on display --Sanyo # 32242 Led TV price was Rollback to $228 from $288. They said they did not have one in stock. They called the Hermitage store and they had the item but would not sell for the rollback price. Most stores if they don't have and another of their stores have same item, you can get it for that price. I was very upset with your policy on this. Thought you should honor the same price. This is not good customer service. You match other stores price but not your own. That's ridiculous.

28
Aug

Posted by Angie


8/28/12 5:41PM

Don't purchase anything online from walmart especially online gaming cards from walmart they send a code by email and its not valid then they tell ya to call xbox live and xbox tells ya to call where ya originally bought the card ....so I purchased a run around and a hassle that one person shoves off to another ...so my son received half a birthday present and now has to wait on the rest, because walmart instead of sending a online card as it shows when ordering sends and email with a code that don't work. I should of purchased it elsewhere never had a problem anywhere else .......me my family and friends will not be shopping at walmart and I will be spreading the word if they don't make this right .....must be how they sell things cheap cause they screw people out of things purchased ..online I have been dealing with this for weeks now and nothing .........

28
Aug

Posted by Dissatisfied


8/28/12 3:56PM

Hello I contacted two stores in southern California inquiring about model rockets whis I saw online two clerks knew nothing about this product the second store sporting goods never picked up the ringing phone upon calling the manager to find out why sporting goods never picked up, he left me on hold for over five minuets.
I guess when your volume is as larg as walmarts you corporation cares not about a sale thight might introduce a teenager into a possable life long hobby such as launching model rockets.
I wish to whole heartedly thank Walmart for not caring.

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