Posted by Anonymous


I purchased a My Passport May 2012. I did as instructed upon opening and my son backed up my computer. In March my computer had the blue screen. I felt I was OK because I had your backup. WRONG. They told me at the computer store there was NOTHING on my passport. I emailed as soon as I got home a note to you-- that again was March. Two days I heard from you-- this is JULY! The tech told me, 1) I didn't follow directions correctly. 2) There was nothing on the passport when I opened it and read it to him and he proceeded to tell me I had deleted the info.
3) then he told me I corrupted the hard drive and it was my fault and 4) it was not under warranty it was out of date. It wasn't in March when I contact you people.
I was so mad I rode my bike 10 miles and I was really upset with the tech -- it was all my fault your product failed. There was nothing he could do for me sorry BYE!
When I was able I told him I will NEVER recommend and never again buy your product if that is the kind of service you have and the people you have.
So we shall see if you really pay attention or if it will again be another 5 months before contact. Again, it would have been under warranty except for you. I don't swear but it really made me upset with your treatment.