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Original Comment GOOD MORNING...I ordered on line, off the Bridal Registry for convenience so I wouldn't have to make a special trip to Short Hills. My order no. 02178849945201. I was asked if I wanted gift wrapping for this order. I checked the box &quot;YES&quot;. When I received my order, there were 6 boxes, two of which were wrapped. The other four boxes were in their original shipping brown box. No gift box-the ugly cardboard boxes you get from warehouse purchases. I called to ask why the 4 boxes were unwrapped. (I guess a gift box was out of the question.) The first girl said she was sorry only two boxes were wrapped. I asked what can be done for me and she said take the four boxes back to the store and they will wrap them for free. I am nearly 65 years old. The boxes are very heavy. How am I supposed to carry four boxes of china back to the store for gift wrapping? I said thank you and then hung up.<br /> I called back a little later and asked the next girl to please send me wrapping paper and ribbon so I could wrap the other boxes myself. She said Pottery Barn does not wrap boxes that &quot;BIG&quot; and will not send wrapping paper or ribbon for me to use. It is not their policy. I asked to speak to a supervisor, which I did not, since the same girl came back and said I could get 15% off my order. She told me to go out, buy paper, and wrap the other four boxes myself.<br /> Not only am I angry with the way PB handled this, but can you imagine how tacky it would appear at the shower of my future daughter-in-law if I came with 2 wrapped boxes and four cardboard boxes straight from China?<br /> I am disappointed in your customer service and am not at all satisfied with only 15% off my order. I now have to go out, get into my car, brave the oppressive heat, spend more money and buy wrapping paper and ribbon because PB did not honor my request. Your customer service did not handle this situation and you should be ashamed of yourselves for your lack of service.

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