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You need to have a phone # and MORE live people to help. My frustration at going around and around with your web site was a real downer. "Alex" your automatic respond program can't answer more complex and irregular questions. I realize you don't want to have to have a lot of real people, but isn't customer service and satisfaction your primary objective to set you apart from the other airlines? Travel is stressful enough with all the changes regarding baggage, liquids, security, why make it more stressful to just get some help? Post a phone!


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