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I provided United with a issue I had on Flight 832 from Cancun to Washington Dulles which happened on 18 Jun 12. I started off with letting United know of the problem via a survey that was sent to me by United and I asked for a response which I did not get. I then sent a e-mail to the Mileage Plus folks at United. A United employee named Himanshu responded and asked for more information which I provided. Then different United employee named Melanie Beaudin responded and said United apologized but never told me what would be done to stop this from happening to others. I then sent Ms. Beaudin a response asking if she considered the case closed which I did not. I still have not heard back from her. I will be glad to send you the e-mail string that I have regarding this issue if so please let me know where to forward it. The only case number I have is KMM4897621V3673LOKM. I watch the opening statement on the video made by United each time I fly and have come to enjoy top shelf treatment which is the reason that I only use United. The treatment I got regarding Flt 832 on 18 June from Cancun was unacceptable and has caused me a great deal of problems with my family and future travel. Can you help??


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