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Original Comment I purchased 2 pair of frames and lenses and one pair of lenses for myself and one pair of lenses for my husband on July 2. I had to make a return trip for one pair of frames and lenses and the lenses for my husband that day. On July 7, I received a voice mail that my lenses had arrived. I went in July 9 and asked if they knew when my other pair of frames and lenses would come in. They did not and i would have to come back in about an hour for my lenses (in my frames) which I did. I then received a call July 10 that my frames and lnses were in. My husband was going to have new lenses put in two other pair of frames but he refuses to go back to Lenscrafters now.<br /> <br /> I am writing to tell you this because I have never seen such an inefficient and ineffective office before and I have done business with this particular office in the past. Customers have to wait an inordinate amount of time; customers wanting to purchase glasses are given better service than customers picking up glasses but only slightly. Visiting this office brings to mind the old saying that the right hand doesn't know what the left hand is doing. I still need to collect my last pair of frames and glasses because I have been there twice today and waited for over 15 minutes each time and not a single employee acknowledged my presence and I had other errands that I needed to perform. Once I have collected my last pair of frames and lenses, I will not return to Lenscrafters in Fresno. Surely losing customers cannot be considered good business, especially in these poor economic times

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