Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

The events that had occurred to me yesterday leaves me with a very &acirc;??bad taste&acirc;?? for Spirit Airlines. I was booked on a return flight yesterday, July 19, 2012, from LaGuardia Airport, NYC, to Ft. Lauderdale, Florida (Flight 779- confirmation AC6NHX). The flight was supposed leave at 7:52 PM. My daughter and I arrived at the Gate very early. Upon reviewing the flight information on the internet we noticed that flight 779 was cancelled. We immediately went back to the Spirit Airline counter (no one was at the gate) to talk to someone. A Spirit Airline agent told us that this flight was cancelled and the next open flight to Ft. Lauderdale was Sunday, July 22, 2012 (3 days later). I told the agent that it is imperative that I get home by Friday, July 20, 2012 due to important commitments that my daughter and I have. I asked about flights to other airports like Miami or West Palm Beach. The Agent answered with a firm &acirc;??none&acirc;??. When I asked her to tell me my options or if other airlines had flights, she gave me your 1-800-772-7117 phone number and told me I needed to call this number. I did try to call this number and I was told that the &acirc;??estimated wait time was 45 minutes&acirc;??. This was ridiculous. I than franticly ran around to various airlines to see if there was other flights from NYC to Ft. Lauderdale. Thank god for an American Airline Agent who looked up all flights leaving NYC to Ft. Lauderdale. He told me that Jet Blue had a flight leaving LaGuardia at 1:00 PM July 20, 2012. I ran to the Jet Blue counter and luckily got a flight, costing $600 for my daughter and me. The Jet Blue agent also gave us a list of recommended hotels in the area. I am extremely upset that your agents did not perform any service, for us. She did not look for any other flights by other airlines and she did not give us a list of recommended hotels. She only told us the next open flight was Sunday and gave us a 1-800 number that was very busy.<br /> Once I got situated at the hotel I called my husband at home. He decided to call the 1-800 numbers to discuss the situation and what are Spirit Airlines responsibilities for some of the costs incurred (airplane tickets, hotel, additional parking costs, etc.). My husband called this number and was also told that the &acirc;??waiting time to speak with an agent was 45 minutes&acirc;??. My husband was on the phone for 105 minutes waiting. Can you believe that? He finally spoke to a customer agent who told him that they are only authorized to refund the cost of the ticket, a $289. He asked about the hotel stay ($300 for the night and meals). The Customer Service Agent just said &acirc;??sorry&acirc;?&brvbar;she is only authorized to refund the ticket&acirc;??. I AM SO UPSET WITH YOUR COMPANY. The Customer Service is awful, from the Agents at the airport to your 1-800 number. You would think in the current airline situation customer service would be a significant factor. I guess not for your company. I hope there is something you can do to restore my faith in Spirit Airlines.


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.