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On March 5th I became a Direct TV Customer; although the installations process took over 8 hours I still gave an excellent customer service survey. Basically, it was not the installer&acirc;??s problem that the Direct TV Equipment was defective. They must have switch out the equipment 4 times. In April 2012, I was without service due to a card reader issue. However, my rebate of $29 was not credited to my bill. Direct TV Representative had to manually implement the credit. During May of 2012; I kept receiving 771 a card reader error message. The Direct TV Technical Representative told me to remove the card reader in an out; so I did for the entire month. This process for ridiculous and made me more furious on the level of service I was receiving from Direct TV. On June 5th I finally received a qualified Direct TV Technician to remove the Satellite Dish to the back of the house due to obstruction of the trees in front of the house. He said &acirc;??The previous Direct TV Technician did not take in consideration that the leaves on the trees would grow in the month of May 2012. However, everyone knows that there are rarely any leaves in March. The only month I received great service was the month of June 2012. In the July 2012 I have to endure the war between Viacom and Direct TV; this is another unsatisfied month. I spent almost two hours on the phone with a customer service representative that was clueless. No Customer should have to endure such pain; therefore I recommend &acirc;??Customer Satisfactions Training Course for all Direct TV Representatives. I provide each of my new hires with this level of training to benefit our consumers. Direct TV level of service at this point is a bit to be desire. I guess my worst complaint would be how a customer is treated when the product they are receiving is not up to standard. I know from working in the IT Department that we can detect when a customer ATM System is down and we immediately as a proactive Corporations notifies our processors (customers) of a poor system or system failures. There&acirc;??s not a doubt in my mind that Direct TV has dropped the ball with my installations, level of service as well as customer satisfaction requirements. I am requesting for a credit for the month of May 2012; in which I received &acirc;??0&acirc;?? signals according to the Service Technician during my June re-install of Direct TV Satellite Dish. The Direct TV Technician showed me that my receivers were at &acirc;??94&acirc;?? prior to him leaving my house. The finally straw was when my home service was cut off for $15.25 which is ridiculous. I was told it will cost $380 to cancel my Direct TV Service. I am also requesting for that fee to be waived due to the level of incompetence I had to endure while being a Direct TV Customer.<br /> I AM APPALLED WITH THE LEVEL OF SERVICE AND PROFESSIONISM I AM RECEIVING FROM A COMPORATION THAT PRIDES IN PUTTING MORE IN THEIR MARKETING COMMERICIAL THAN IN THEIR CONSUMERS HOME PERFORMANCE.


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