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I paid for prescriptions that didn't work. Starting in late August 2011 or it could have been early September, I had what I thought was a thorough and excellent exam. Two weeks later, I discovered that I couldn't wear the glasses because they made me dizzy; it wasn't a question of whether I wasn't used to progressive lenses because I have been wearing progressives for a long time. So I went back to Lenscrafters and was offered another eye exam, which led to a different prescription than the first. I thought this was strange since my eyes have not changed much in years, even with peripheral cataracts that have not gotten worse (i.e., no cloudiness as yet). Two weeks later, I went to pick up the glasses, which worked much better but something was still wrong with the prescription. I had to leave the glasses with Lenscrafters for a month because my husband and I were going on our first vacation in two years. When we returned in late October, I had an exam by my ophthalmologist; his prescription was much like what I normally get each year, and drastically different from what I got from Lenscrafters. I had the prescription filled and found the glasses were great but soon realized that the bifocal part didn't work. In fact, I misjudged a curb when stepping off it - never had happened before with my previous glasses - and fell into a major intersection, was bruised but luckily not hit by a car. I went back to Lenscrafters and the person there tried to show me hold to read with them. I was given the impression that nothing was wrong with the glasses. So, for months I fretted about my vision. A few months ago, I went into a different Lenscrafters location and was told the prescription had been filled correctly, EXCEPT that most of the bifocal area had been cropped. I went back to the original location and the glasses were finally fixed correctly. What is really appalling is that even though I contacted the online customer service and had a dialogue, I felt like I was communicating with a sounding board. I guess Lenscrafters no longer cares if I am a valued customer. I never even received an "we are so sorry" comment. Nada. My next step is going to be more public.


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