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I am just appalled that United Airlines would have employed such individuals who kicked Sarge (a certified Service Dog) on two separate occasions between the dates of July 15-17th. Jim was given Sarge for his help in getting around safely. I feel a PUBLIC apology from United Airlines to Jim and Sarge should be done immediately. The individuals who kicked Sarge should be fired immediately. Refresher courses on the proper/humane handling of ALL handicaped people including their DOG companions should be set uo now for ALL employees addressing both VERBAL abuse as well as physical abuse. These servicemen served this country so that we could be alive and free.


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