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Original Comment after waiting for installer all day that never showed, I called direct tv and complained. Installer calls and is running approx 3 hrs behind. Had to rescheduled. Get a call later in evening from a someone saying he is a supervisor with Direct Tv and would come out and personally take care of the installation next wed between 7:30-8 am.(today) He didn't show so I called him at number he gave me. He said he had forgotten and why I should have CALLED TO REMIND HIM. OMG, this is way too shady. I called Direct Tvs customer service and after explaining what just happened, I was told this all doesn't make any sense because this so called supervisor who had CALLED me to "take care of installation" would not be using a cell phone number, and people with direct tv would not ask for the customer to call them to remind of appt. YOU THINK??? Tried over 5 times to talk to someone else in authority at Direct Tv because this is ALL VERY SUSPECT. Got: "no supervisor is available", "we can not call you direct", "you can email cust serv" BUT BEST is so called supervisor Shakina from Direct TV telling me if uncomfortable then probably best not to go ahead with Direct Tv especially if SAFTY is a concern!!!! wow, I agree 100% with that last one!

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