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My wife and I have been your customers for many years, maybe 20 or so and for the most part we never had any serious issues that were not resolved in a timely manner. We recently transferred our account from Southern Calif to Raleigh, NC.<br /> <br /> I suggest you take a serious look at the competence of some of your technicians serving the North Raleigh area. I believe better training is needed. Also its seems impossible to get a promised callback from the local supervisor(s.


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