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Original Comment On July 25th I called vizio because my tablet had a faulty charging port. I was told to take 3 pics and send via email. I called and spoke to raymond who told me i had two choices. 1st was to do a AR which meant I would receive a new tablet and then send in my old one. 2nd I could send my old one (SR)and then vizio would send me a new one. he said the AR was faster and all I had to do was give him my debit card # which I did. He assured me no charges would come off my card it was just for security purposes. He then sold me an extended warranty. When I got off the phone we checked the card and both both charges $198 for the tablet and $18.99 for the warranty were taken off our card. We are both disabled and this card is for food and household necessities and now we have no money. We called back to vizio and spoke to Greg who apologized and said Raymond was wrong and never should have taken a debit card. He cancelled the AR and said the money was still pending and would be back on our card. He then set us up on an SR. We called the warranty company and they cancelled the warranty and refunded our money immediately and the money was put back on our card within 24 hours. We called today to vizio and asked where our money was and we were told it would take at least 10 more business days. We asked to speak to a supervisor and were connected to Chris an Executive Resolution rep. He was rude, uncaring and dismissive and refused to let me speak to anyone above him to help us get our money back. We called again hoping to reach someone else and we got PK (?). she was worse to talk to then Chris and said both of them were capable of resolving whatever issues there were and that this is the way it was and we just had to live with it. They were saying it was Western Union holding the money but we spoke to Western Union who checked and said that they money is still showing pending by Vizio and hasnt been released. We have contacted the Better Business Bureau regarding this matter and can only hope they can help us resolve this issue. Vizio reps repeatedly told us it was their error yet they wont release our money. I have tracked the broken tablet and it should reach Vizio tomorrow. I dont think we have been unreasonable we are just desperate to get our money back which was taken in error.

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