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Original Comment My husband and I have logged about 7-8 million miles-obviously seasoned travelers. We have not flown United in years and now I remember why. I have been trying to call and reach a United States representative, who might actually be able to answer rudimentary questions(9-10 times since June 20th). I have an elderly father who is trying to visit me in Milwaukee before he passes away--that is his wish. United Express is the only direct flight and am stuck with them. I have called United REPEATEDLY to request wheelchair service, to no avail; does United Express have a jetway or stairs?(which he cannot get up) Can I get a pass to sit with him at the gate on the way home? Not one person in India has been able to assist me. We have flown him with us on American and a HUGE gratitude to Southwest for the way they treat the handicapped(my husband)military personal. My Dad is a WWII Vet. and was on a SW flight with me. When they landed in Cleveland, they asked for everyones attention and said "we have in our front seat Mr.xxxxxx, one of our last Greatest Generations heroes. The entire plane broke out in applause and while he sat in his wheelchair on the way out, almost every person stopped and thanked him for our freedom. United Airlines, now that is a lesson for you in customer service! Please put some US rep's on the phones to answer ADA and basis human rights questions. Thank you.

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