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I am writing this on behalf of my son and his wife, who are extremely frustrated. They flew on United Airlines to and from Hawaii the beginning of June, 2012. After they got off of their plane in California, they immediately realized that they left their camera bag under the seat in front of them. They immediately went back to the gate and was told that the plane had already been taken to the hanger, so, they were somewhat relieved that it had not left for another flight, thinking that would make it easier for them to get their camera back. They then filled out all the required forms, giving the seat number where the camera was located and a detaile description of the camera bag and all the contents. Since then, they have called numerous 1-800 numbers, talked to numerous computers, and one person, who assured them that "they would hear from someone about this within 48 hours" (which was at least one week ago). They are finding out that it is impossible to contact or speak to any live person with United about this. If anyone can give me any suggestion on what next step they can take, I would really appreciate it!


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