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Original Comment Direct TV sent a Technician to fix a problem your phone service could not handle.<br /> First: The Technician was Greg Eldreth from <br /> Hickory, NC. He arrived at the appointed time, calling me first telling me he was on the way. A very competent young man. He fixed the problem immediately and showed me how to fix it if necessary. He, also, gave me his phone No. in case it reappeared. He was very diplomatic when I asked him why the phone people could not have solved it, I only spent over an hour until they gave up.. I had a box that apparently was damaged by lightning and I was sent a new (HD) box. The box was from my home in Florida which HD. The dish in NC was for the non HD picture. It was extremely simple to fix. Why would your telephone people not know to send me a replacement box that matched the dish since I have been using this dish for 17 years. OH, Well, your technician was great.

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