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Original Comment I have spent some thirty hours on the phone including three and a half tonight trying to get help from Comcast. For some reason no one can explain to me why since I started using Comcast wi-fi on June 20, 2012, each day I must sign into my wi-fi account, sometimes several times a day. And, now my Internet name is completely gone from network options. I was hung up on no less than three times tonight alone. None of my pc's, apple, wii or Netflix products work. I have requested a service call several times to no avail. I have NO INTERNET SERVICE whatsoever, I mean it wa one inching to have to sign into my network several times a day, at least I had service. But now nothing, zippo, nothing, nada. Especially unhelpful tonight were John. And David hernandez. My acct is 14347 in gainesville, va. I can be reached at 571-261-3690. I expect to hear from someone at Comcast Thursday August 2 and expect a service call that day. Or I want a full rebate on all my payments since June 20, 2012 when I moved in and began using Comcast and starting having issues with wi-fi. I am livid. This is time away from my family and still no service.. I have a time sensitive document that HAS to be prepared by next MONday, and it has to been done while I am in my home. GET THIS FIXED. Cannot give you email as I have no way to retrieve it. So call me. Don't be wimps. Step ups to the late and actually put some money where that customer guarantee slogan is.

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