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Original Comment I am sorry to say that my contact with Ryobi Technologies (UK)Ltd has left me with no trust or goodwill regarding your company.Mr Akira Urakami in his management message mentions that<br /> evey effort to ensure that its customers find their association with Ryobi to be a rewarding experience<br /> I have been treated in a second class manner by your staff I have contacted 01628 894400 on several ocassions and have still to resolve my problem.<br /> I purchased a Ryobi Strimmer which after normal garden usage stopped operating and eventually smoke appeared from the lower part of the equipment. I contacted the above office on the number quoted and the operator told me the faulty equipment will be uplifted by a delivery van on Thursday 2nd August between 9am to 5pm. No one appeared and I phoned at 16 40 pm only to be told that the van had been held up in traffic and would be at my home at 5 30 again no one appeared.I phoned 01628 894400 at 9am this morning 3rd August to register a complaint and was told the manager was not available but would call me back it is now 11 35 am and no one has contacted me. <br /> I have lost 60 pounds earnings, endured a wasted day waiting for my broken strimmer to be uplifted and I find Mr Akira Urakami &quot;A message from Management&quot; has not filtered dowm to all of Ryobi's staff. I have spent over &Atilde;?&Acirc;&pound;600.00 in Ryobi products in the last six months and I am at this present moment sorry I ever purchased the first one <br /> <br /> Michael Donnelly<br /> 01505 341 615<br /> Bishopton<br /> SCOTLAND<br /> PA7 5AF

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