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I mistakenly cancelled my reservation few mins ago. I clicked the wrong place thinking that was not to cancel. I called immediately and talked to one of your agent to reinstate my reservation. He couldn't do anything. That is really unfortunate that your staff could not help out for a computer mistake on my side. and then he said I'll get only $134 of my $770 that I spent to buy 4 tickets for my family to attend a convention there. That is really painful. I'm a single mother with 3 kids and a mother who is dependent on me. To loose that much money is a lot for me. I'll really appreciate if you could reinstate my reservation or give my money back. The flight is on the 31st. I'm pretty sure you will get your money back by reselling those tickets to someone if not giving them back to me. I feel like its a rip off. There should be some ethical boundaries of this kind of policies. I have travelled with every other airlines before but never got this treatment. Even through priceline to change a ticket , they don't charge more than $150. To cancel, they charge none if its this far ahead and you have one yr credit to use your money and u will have to pay the difference of price at that time. But your policy of returning me only $134 out of $770 is totally unfair to a hard working mother like me.


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