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Original Comment My first impression on 07/06/2012 was A+ for Budget. The Customer Service Reps were on pointe. Was told everything I thought I needed to know, and thought I provided the same.<br /> Reserved a truck based on the availability of continious rental. Told what I needed to do to maintain that agreement.<br /> Well, on 08/07/2012 I get a call from Ryan saying the truck needed to be returned. The truck was out. I explained what my original agreement was. Told it didn't matter, he is over the truck department.<br /> Then told the truck needed to be back 08/08/2012 am because it was pass due after 08/06/2012 and was paid up to that date.<br /> Rick, Ryan's manager calls and now threatens if we don't bring it now or 6pm we will never rent a truck anywhere. I told him the truck was out of town just to get off the phone. I don't go into battle I provide Customer Service. The conversation had become unprofessional. <br /> Apparently we both had started to lie. Not Good! I am up to date, I paid 3wks 1685 on 07/27/2012, which was $715deposit, 07/13,$451, 07/20 $519. Told they collect the full 3wks which ended on 07/27. Had drafts $197,$98,$98. which disappeared. Then on 08/06/2012 $519 withdrawn.<br /> We have done nothing but be a great customers and referals. We said what we needed, CS provided and now I am dealing with what only God will fix. Please get this email to the area manager Francis Williams. Thanks I AM THAT I AM INC patricia. I have total respect for the name I represent. 678-823-3272

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