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Original Comment I've used MagicJack several years and although some active phone calls get disconnected it's a good product to have and use. I do, however, find Internet Chat Technical support a pretty poor excuse for customer service. Whenever I contact them I carefully and concisely prepare my 1st sentence so that if it's read and acted on my chat session will be short. Despite my effort I find MJ Technicians incapable of reading and grasping the meaning of what's said because they always send me a canned response and then ask question(s) for answers I already provided in 1st sentences. "Julius: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you." Gave me to Daphne, a so called experienced person who immediately showed her inability to read and understand simple comments or questions. She then told me things that are untrue and that show she doesn't know particulars of MJ FAX capabilities. She ultimately hung up on me when I said: "I am no longer asking for any assistance at this moment. Please send me the US Postal Service Mailing Address (or his/her email address) of the MJ Customer Service manager."

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