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I had a dispute over a bill where I was being charged a full month for about 2 weeks of service. After many attempts to try to talk to a human being failed, I finally got a person on the phone where I set my account up. That was a huge mistake! They were so rude to me that I decided that they didn't care to have my business, that they probably already got their commission from the sale. After being treated like that I wasn't giving up. I searched on line for their corporate contact information. As soon as a human answered and I expressed my concern they transferred me immediately to someone who actually seemed liked they cared. The matter was handled professionally and it ended with a feeling of satisfaction. If all their store employees could take a lesson from the Rep I had on the phone, their CSI would grow tremendously! I wish I had a day with each one of the stores to show them the importance of customer satisfaction. That used to be my job and these store employees don't have a clue. To the employee at the corporate level I spoke with, "kudos! Excellent job buddy"!


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