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Original Comment On Friday, August 10th I called Direct TV customer service with a question about my bill. The first rep I spoke with had limited English skills and got my account mixed up with someone else's. I was on the phone for ten minutes trying to explain why I called. When I asked to speak with another rep, they hung up on me. Not one to give up, I called back and got another rep. His name was Gabriel and he went out of his way, without knowledge of my prior call, to answer my questions and help clarify my statement. Please be aware of how much it means to have someone like Gabriel to smooth the way and make this type of call a pleasant experience. Thank you!

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