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Original Comment Yesterday I was at the warehouse located in Fairfield, CA and had a very uncomfortable experience that I must share. While shopping for my family's needs I noticed a facial cleansing tool by the makers of Olay that caught my eye. I glanced above at the sign and it stated to have an instant discount and it was on sale for 12.49. I made the decision to get the product based on it's posted sale sign above. I went to the cashier to check out and lady in front of me had also selected the same item. After she made her purchases and I had just completed checking out as well, she advised me that she was not given the sale price and I may not have been either. I glanced at my receipt and sure enough I had been charged full price of 36.99. I got the attention of the cashier and stated that we had not been given the posted sale price, we pointed out the product and sign, it was directly across the way from the cashier station we were at. He quickly grabbed a floor manager to point out the problem and give us the price adjustment. The manager walked over to the signage and product and discovered the sign placed above the product did not belong to that Olay product but to the product next to it. The sign for the product we had just purchased was farther down and above an entirely different product. She offered to do a refund and I asked that she just perform the price adjustment because I still did want the product. She stated that she was not allowed to give me a price adjustment because the sign I read was just the wrong sign and the correct sign was there just above the wrong product and that it is the customers responsibility to read the signs and not just assume that the sign directly above the product is the correct sign. This completely disgusted me to be quite honest. All around the entirety of your warehouse, the price signs are directly above the product with the exception of the clothing area which is a bit more messy and had to upkeep I am assuming. As a retail manager myself I know that it should never be the fault of the consumer when signs are not placed in the correct position and that the store should have the courtesy to price adjust for their fault while placing signs and then move the signs quickly so that more consumers will not be caught up in confusion. While this is all happening yesterday not once was I offered an apology for the confusion but I was actually told that I was at fault for mis reading the signage. I am very frustrated with the treatment I have had at your location knowing that this situation was handled wrong. I cannot believe that your business does not mind mis representing it's products for sale which is exactly what happened to the two of us. Your business probably sold many of that same product yesterday to consumers who did not notice the full price was charged and therefore they were taken advantage of. Yesterday when I arrived home, my renewal letter was found in my mailbox and I may reconsider rejoining this year and just sign up to be a Sam's Club member instead because it is quite obvious that my relationship with Costco is not as important to you as it is to me and your policy is to lose future business rather than honor a posted price.

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