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I am very dissatisfied with my online furniture delivery experience and will never again order furniture from JC Penney. On 6/17/12 I ordered 2 dressers and a queen-size bed (headboard, footboard, rails) with free delivery. 1 dresser (over 70#) was delivered via UPS on 7/10/12. A delivery company (that only delivered between 9:30a-1:30p on Mondays & Wednesdays: not convenient for customers who work) delivered the headboard & footboard on 7/11/12. The rails were delivered on 7/18/12. Why wasn't the ENTIRE order delivered TOGETHER, expediently and by a delivery company that has evening and weekend hours? I voiced my dissatisfaction to Customer Service, which was a waste of time.


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