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SHAME, SHAME, SHAME ON UNITED AIRLINES. THERE IS NO DEDICATED LINE (IN AMERICA) FOR SOMEONE WITH A HANDICAP OR DISABILITY TO GET SPECIFIC INFORMATION; ESPECIALLY SINCE THE NEEDS ARE A BIT UNIQUE AT TIMES. I CERTAINLY AM CONTACTING THE ADA AND HOPE OTHERS WILL FOLLOW MY LEAD. I HAVE A TICKET I NEED TO CHANGE, WHICH WAS DIFFICULT ENOUGH TO TRY AND BOOK WITH A DISABILITY, LET ALONE ATTEMPT TO CANCEL DUE TO AN EMERGENCY SITUATION (CONCERNING REFUNDS). ALSO, NOT EVERYONE HAS A COMPUTER, THE AVAILABILITY OF ONE, OR THE SKILLS NECESSARY. PLEASE GET SOME REAL AMERICANS WHO HAVE A BREADTH OF KNOWLEDGE ON YOUR PHONES.


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