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Today I found out (as we were planning on redeeming our over 51,000 spirit miles....only to find out that they were gone!!! Expired!!! I received no notification of this and when I finally got thru to Customer Service I was told that I received an email about this back in April but one thing I didn't receive the email...no record of it...because I didn't use my spirit card for five months I lost the miles....I wasn't aware of this policy and when we signed up for the card was never told about this!!! I would be the first to admit if I was wrong about something like this but my problem is that I was unaware of this policy and situation and definitely would have avoided it to save the miles...we have flown with Spirit for years but recently it seems that the customer service,extra fees and the unwillingness of the staff to keep customers happy (maybe reinstating my miles) is driving good customers away...I wanted to speak to someone in management with some authority to review this case but was told in so many words that it was pointless...this is inexcusable!!! Do I have any other option??? Is someone there in the Corporate Office that can help???


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