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Original Comment I had bought a pair of Flak Jacket Oakley Sunglasses Prescription I had spent 469.00 on the lenses and the frames. two weeks after I had bought them I noticed a big scratch on the top of the right lens. I went into the store in St Cloud Minnesota, to buy them and I got the 1 year protection plan on them the sales manager told me how to clean them, and I said, "Can you use regular windex on them?" His words was, "Yes you can use anything on them with the polarized lenses." So I got the lens replaced. Had to pay 25 dollars for a copay, and I was never informed of that when I got the warranty. Also the employee who put in the new order for the lenses was a new employee. She stated, "That you will get your lens replaced within 1 hour. I said, "Okay Fine." Now being that the lens I have has a strong prism in it. The Lab manager who I don't remember the name of was telling me that it will take 7-10 business days to get it replaced. Now I am getting two different answers from two different people. And why should I have to pay the co-pay by getting the runaround from Lenscrafters and not getting the correct information on how to clean and getting proper warranty information. This is not the end of my problem with lenscrafters. On 08/13/12. Today I had noticed a big scratch in the middle of the lens again. So I went back to Lenscrafters to have them look at the lens to see if it was a scratch on it and sure it was. So the new employee who I also don't know the name of took my sunglasses in the back of the Lab to have the lab tech. look at them. I had seen her pull out the lens of the flak jacket and I heard the lens drop to the floor. and she picked the items up quickly, then she came out on the sales floor and asked me, "Did you break off this nose piece?" I said,"What are you talking about?" She said," That I don't know what happend but, when I pulled the lens out the nose piece came out and this fell off. This employee was trying to get out of what she did, because I know of another store in this mall that sells the same item and I asked the salesman at that store, "If the frames are dropped to the nose pieces break like that?" He said, "No those frames are very strong and it would take a lot of force to break them." I agreed. So the employee at Lenscrafters broke my frames. I know she did and she lied to me. And I she also said that I would get my frames replaced within and hour. But, I had to pay another 25.00 copay on the lenses. which I understood at the time. Then I asked the new employee if I could speak to the lab manager and she came out and she states that you have been in here several times to get your lens replaced and she rudely in her tone of voice said, "That you need I stop spending your money on your sunglasses, because sunglasses scratch all the time and you are wasting my time and yours as well. I was pretty upset because I had spent over 1000 dollars to them for regular Oakley's and the flak jackets. And I explained to the lab manager that I never pull my lenses out of the flak jackets because why when I don't have any other frames to switch them out. So wrapping this up in a nutshell I am going to file a complaint with the corporate office to see if I can get some type of compensation, for the inconvenience and as well of the lack of knowledge and the rude employees of that store and poor customer service. At this time I would not recommend this store to any Patient that is going to get prescription glasses, Because they will break your frames and give you wrong information.

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