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Original Comment I have always bought SEARs appliances because my parents had always bought them and sears had always stood behind their products. I'v also bought the extened warranties each year for dryer,washers,and microwaves. T'v never had a problem, they came out and fixed whatever was wrong. But this time my Whirlpool washer that i had paid for warranties for year after year had the transmission go out. When I called for and appointment because my warranty was about to be up, we set an appointment because I stated that it was smelling like it was burning and oil was underneath the washer on the floor.The tech said the smell was probably from the trans running dry from the loss of gear oil. So he replaced the part, everything was good. A month later same problem, was a defective part, which I didn't know they use recond. parts so a tech came out today,replaced same part again and said oh the burning smell is not from that part but the motor itself so you;ll need to pay 400.00 dollars for that. So I got on the phone and said it should have been diagnosed the very first time when I said it smelled like something was burning. So after making multiple phone calls I've gotten nowhere yet.I am very disappointed with sears right now. I could totally understand if I hadn't mention the burning smell when the first tech was out, but then to have 3 appt. cancelled because they were afternoon appts. and the tech always seemed to get stuck at other service calls and me having to wait around allday to find out no one was coming, and now to have to deal with sears not wanting to cover the just seems like it is not worth buying these warranties anymore.If anything changes and the motor gets fixed under the warranty I had I will post it./

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