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Original Comment As a Comcast customer for the last 5 years and believing that Comcast had violated their trust agreement with me due to excessive charges and poor repair service, in March, 2012, I terminated my service with Comcast and switched to AT&amp;T U-Verse triple play service. <br /> My first statement near the end of March was a shock as the balance was twice what I thought it should. When I finally contacted someone who could help me, I was informed that the first statement includes two months&acirc;?? charges (not disclosed when I signed the agreement). The statement also included charges and fees that were not disclosed prior to initiating service.<br /> Before I could respond and pay the bill, I became ill and was admitted to Kennestone Hospital in Marietta, GA, diagnosed with bone cancer and suffering from a mild heart attack. I was there for 27 days, unable to contact U-Verse. But the charges, penalties, and fees continued to mount. I tried to resolve the apparent discrepancies with the Resolution Dept. but the current statement showed no change as a result of my conversation with them. I have since brought my account to &acirc;??current&acirc;?? status, even having a credit balance.<br /> I am now paying U-Verse more than I was paying Comcast before I switched and I ask myself, &acirc;??Why in the world did I ever make the change to AT&amp;T U-Verse?&acirc;??<br /> Now, almost every time I see AT&amp;T U-Verse commercial, I think of my disappointment. I don&acirc;??t think you want to lose customers but if other folks have the same experience I have had, your public relation or customer service people aren&acirc;??t doing their job.

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