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Original Comment recently we had an issue with a payment that had been taken out of a bank account twice which had overdrawn the account. contacted the company,was told it would take 4-5 days for the issue to be settled...4 days later we contacted them again and we were told the form had not even been submitted. at this time we went to the payment center where they did submit the form but now we are having to wait another 4-5 days. we were told that the process is that the company has to investigate the situation even though we had a bank statement that proves the payment was taken out twice. what more ivestigating is needed other than that? in the mean time every day that goes by means the bank charges for an overdraft not to mention there are other things that need to be taken care of but because of this situation they will have to be put on hold. im sure if the cable was scheduled for shut off due to non payment your company would not wait 4-5 days. this is not prompt customer service. this was an error due to the fault of your company and i feel that it should be taken care of immediatley. i also feel that the overdraft fees should be taken care of by your company. very disappointed in this customer service so much so that im thinking we might have to contact another provider. this is just not acceptable.

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