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Original Comment [Incident: 120823-002638]<br /> My wife and I travel for business extensively! So I upgraded our TomTom from a 3.5 inch to a new XXL 5.0 inch. After 2 months it developed a serious stutter, and it just gets stuck quickly repeating a portion of a word (in rapid fire mode! Sometimes we have to stop and reboot the GPS to continue using it! I worked with tech support for hours on the phone and on the computer to get our problem resolved. Finally I was told to return it at my cost of shipping $10 that as soon as I would email my tracking number to the Customer Service agent one would be sent out asap so we would have it for our next trip! I paid extra and I had to wait till you received my GPS before another was shipped to me! We received it yesterday! It stutters just like the one we sent you but this one was sent to use DIRTY and refurbished!!!! I was told I would receive a new replacement! Now Customer service said for me to pay again to send you FEDEX back the dirty used one and they will send me another refurbished on! I live in a small town where my closest FEDEX office is 90 miles away! We have trips coming up and I need a working GPS!!!!!!!!!!!!!

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