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Original Comment I rented a car in May spent over $800.00 on this rental from the Wilmington, Delaware location at the Train Station. I have spoken with every employee at that location. I filed a complaint on the web site for hertz I have spoken with the customer service department.I have been told that I would get a refund 4 different times it is now August and I am yet to receive my refund. The manager Luke says he will call and he does not call, there is no way that I should still be dealing with this issue now August 23rd. Especially when I spoke to the wilmington Amtrack loction on Friday the 17th and Jake one of the employees said Luke would call me back in 10 -15 mins later. No call from the Manager of the location that friday, saturday, sunday. I had to call Luke back myself he said that he would call me back tuesday and it is now thrusday and I have not heard back from Luke the manager of the location. I feel at this time I should get a full refund for all the trouble that I have had to deal with from this location from rude nasty employees to managers who do not follow thru with what they say they are going to do. I am sure they know who I am but for your information my name is Georgia Scott my email is [email protected] my phone number is 302-465-6624. The company that I work for is a large gym chain and our corp office was in the habit of renting cars from your company. After this expereince that will come to a hault. Your customer service department from your online site still has yet to even reply to my complaint on the site. Customer Service is what makes or breaks companies like BlockBuster Video, red box was started because of a angery customer was upset because of the customer service of Block Buster Video

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