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Original Comment It truly pains me to do this,but I must,me family has been long Time JCP costumers,both my grandparents on my mothers side worked for the company in the 40's,50's,and 60's,in fact my grandparents met and fell in love while working for this company,so I hate to have to complain,but I feel this deserves to be heard. I was recently "back to school" shopping with my 2 nieces,and great-nephew,while shopping,my nieces boy needed to use the restroom(he is 3) so his mother took him in the ladies room,she then met up with myself and my younger niece just as we were making our purchases,which,by the way,were in excess of $200.00. We decided to head out to the mall,when my older niece,the one who had taken her son to the restroom,realized she had forgotten her pocket book in the restroom,so we waited while she ran back to retrieve it. After a long time had passed,I decided to go into the store to look for my niece, I was beginning to worry,I met her on her way out of the store,she was in tears,she said when she went back to the restroom she noticed someone was in the stall she had been in,she peeped through the crack in the stall wall and saw the store cleaning lady reifeling through her pocket book,she politely knocked on the door and asked if there was a wallet in the stall,she watched as the cleaning lady put her wallet in a trash bag and replied " no,I didn't see any wallet", well,my niece went immediately to management,who would not presue the cleaning lady,they allowed her to leave the scene,never asking her to open her trash bag on her utility cart,they took my nieces name,and number and said if it turned up,they would call. I searched the store for this cleaning lady myself,but she got out of site pretty quickly. We were very upset,but continued to go to the mall,because my younger niece was starting school in 2 days,and really needed to finish shopping,but we were all in a poor mood by that point. A bit later we received a phone call from JCP's manager,they had found her wallet in the trash bin where the stores trash was all dumped,her money was gone,and a bank card,but everything else was there,we were offered no apologies,and when I asked if the woman responsible would be terminated,they basically said they couldn't do that because we had no proof,other than my nieces eye witness account. I am very displeased,I will not be returning to JCP again,I cannot believe how non-sympathetic they were to the situation. I'm disgusted by this situation,and it has been weighing on my mind since that day,my niece is a young mother,who works hard to provide for her son,she is an honest person and didn't deserve to be basically robbed right in front of her face. So thanks JCP,I will now be taking my business elsewhere,with honest employees,and management who gives a damn about their customers happiness.

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