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Original Comment On July 4th my daughter flew from Milwaukee to Chicago. She inadvertently left her new Kindle Fire on the plane; when she got to her next check-in the flight crew was located and stated they had found the kindle and it was in their possession. My daughter was given incorrect information to go pick up the kindle and by the time someone could give her correct information she had to board her next flight. The staff told her not to worry, that she could pick it up on her return trip; they refused to forward it to her destination. When she attempted to reclaim the item on her return she was informed she would have to file a claim and was given an email address. Needless to say, it has been 7 weeks and still no Kindle. We have made numerous phone calls, sent numerous emails and are just being given the run-around. As I see it there are only 4 scenarios; (1) someone on the flight crew appropriated the kindle, (2) whoever the flight crew gave it to appropriated the kindle, (3) someone in the lost and found appropriated the kindle or (4) United staff lost the kindle and are unwilling to admit to the loss. With one exception, the United personnel have been less than helpful and today the "supervisor" was downright rude. United used to be a great airline - in my opinion, they don't even qualify in the top 100 anymore. They have no "Customer Service" - they just have people who do not speak English telling you that they are sorry - that is right, they are a very SORRY bunch of people. I will never fly United - I do believe I would rather walk than give the company a dime of my hard earned money - they are a pathetic use of the air we breathe.

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