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Original Comment I had my old Metro Pcs phone reactivated for my mother's usage at the nursing home,was told I now have a family plan. her phone bill was paid at Bronx Metro pcs store.She died,and on 8-23-12 Iwent to 115 st.to pay my phone bill.I asked that my mom's phone be disconnected,she passed.I then asked how much is due on my phone? WAS TOLD TO PAY $10.00 ANY BALANCE WOULD BE ADDED TO SEPTEMBER'S BILL .GOT RECEIPT,LEFT TO FINALIZE FUNERAL.PHONE DISCONNECTED ON DAY OF FUNERAL.THAT YOUNG MAN TOLD ME MY PAYMENT IS MUCH LESS ON 8-23 BECAUSE THE FAMILY PLAN HAD BEEN TERMINATED SO SOON AFTER PAYMENT.WHY LIE?TRAIN THOSE YOU EMPLOY,TEACH PROPER SKILLS,WHEN YOU MISTREAT,MIS INFORM THE PUBLIC ,OR EMPLOY ILL EQUIP STAFF U LOSE RESPECT IF IT MATTERS AND YOU DON'T LAST,NEITHER DOES YOUR POCKET MONEY.

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