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On tax free weekend, we decided to make a run to jc penney for my daughter some new clothes for her senior year of college. I was so embarrased when I realized my bank credit card had expired. I rarely use it and hadn't noticed. I handed my bank debit card to the sales representative and told him that I would have to transfer money from my savings as soon as I got home. Well, you guessed it. My purchase wouldn't go through. He scanned it and told me my available balance. How that happened, I still haven't figured out. I have discussed it with my bank, as well as this entire saga.<br /> I did not receive a receipt and didn't ask for one as I thought nothing had gone through. My best friend handed him her debit card and told me to just pay her back on Monday, which of course I have. At that point, little did we know, a portion of the purchase ($36.70) had been charged to my debit card and the rest ($74.30) was charged to hers. Now here is where it gets tricky. The full amount for $111.00 was also charged to her debit card. She did get a receipt for the full amount. As we proceeded to exit the store, it dawned on her that, had she used her JCPenney credit card, she would get a $10.00 dollar coupon or something like that. She was a regular shopper there and knew that she could go back and ask the sales rep to void the debit card transaction and apply the amount to her JCPenney card, which he kindly did. <br /> We have made several calls and one trip back to the store. We both have online banking and found out about those partial charges a few days later. We spent way over an hour talking to a young male manager. I think his name was Kyle. He took our information and said he must go through their &quot;call center&quot;. I think that is what he called it. He made several trips between us and the opposite side of the store. I think finally even he saw the two partial charges had not been refunded, and of course we had no receipts for those. Just our bank statements that showed them coming out of our accounts. Everything done for the full amount had been done correctly. He basically said the call center said &quot;it had not happened&quot;. My goodness, it was in black and white. I have been in customer service for my entire thirty-four year working career and am good at it. This wasn't the way it should have been handled. I passed this same employee later in the store and spoke, he ignored me. I have been nothing but nice and professional dealing with him.<br /> We have since given up on any refund from JCPenney and both filed disputes with our bank. I know this is a long comment, however I feel the need to make it as clear as possible. JCPenny or an employee somewhere has $111.00 dollars that belongs to my friend and I. Needless to say we have no desire to shop there again.


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