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First problem, they give u an opinion of English or Spanish no matter what u choose u get an non English speaking Rep. Annoying! I've had my phone for over two years, when it came time to replace it that's when the big problems begun. Trying yo transfer ur same number net 10 number to a new net 10 phone seems to be 1 step away from impossible! I'm now on my forth Sim card, and that one still doesn't work. Calling customer service is a joke, there all confused. None of them seems to know anything beyond there problem solving book assigned at training. Corporate reps are no better. Big surprise I know!


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