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i am on my 5th phone replacement in 5 months...They keep sending me a defective phone time and time again. I have 850 mins saved on my phone which i havent been able to use for the past 5 months. I have been a customer for 8 years, however over this past year the service has gone south. The customer reps are polite but not customer service liable. They seem to be reading a script that doesnt even apply to you. Every call is a minumin 45 minutes to 2 hours. They want to repeat and repeat over and over and always want to put you on hold. I am still waiting for my next phone to be delivered so i can get annoyed again. After i use these 850 mins ( because they wont refund) i am one less customer they can annoy...


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