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Original Comment I am dissatisfied with the service i received at one of your stores. I am a new customer who purchased an account through a free promotional phone. The sales lady purposely allowed me to get a phone that was not compatible to my memory card. I advised her that i liked to watch videos and asked her to see if my sd card would work in the new phone. Needless to say the memory card fitted, but i could not play my videos.I tried to return the phone two hours later to get the phone i needed to be able to watch videos/smart phone. I offered to pay any additional charges to disconnect and reconnect to the phone i needed. I was told because it was a promotional offer i would have to pay another additional $50 like before. This was the sales person mistake. Therefore, i should not get stuck with a phone that i was given the impression that it was a smart phone.

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