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Original Comment On 8/31/12, we have walked in the T-mobile Walnut store of Grand &amp; Valley (8764) for connection problem between the phone and blue tooth. Rachel was there, she&acirc;??s tried to connect few minutes, and then just said we cannot solve your problem because no one is here who knows how to do it. You have to come back tomorrow between 1-2pm to check if another guy is here or not. We told her that one tall guy made connection when we bought the blue tooth here; she said that he was the manager, and he is not here. <br /> We asked her if we needed to go to different service center and she said no and repeated that we should just come back tomorrow between 1-2 pm again. <br /> She kicked us out.<br /> The second day which is 9/1/12, we&acirc;??ve walked in again, Rachel was still there doing nothing. As soon as she saw us, she said immediately the manager is not here, and nobody can do for you besides him! I was going to fight with her, but my boyfriend started to talk to another guy named Richard and he asked what the problem was. My boyfriend proceeded to tell him that we had a problem with connecting to the Bluetooth option. Even though he was helping another client that was on the phone talk to T-mobile, Richard said to let him take a quick look and to see if I could figure it out. Within a couple of minutes he was able to get our situation taken care of!!! <br /> What is the huge different between those two! <br /> For Rachel, first of all, we know that we did not make any purchases this time, but we have been a customer with T-mobile for at least 10 years, and we bought a lot accessory including this expensive blue tooth! Second, why Rachel asked us to come back again instead of asking someone else&acirc;??s help due to her lack of the knowledge and basic skill! Last, if she thought no one can solve the problem, why did she asked us come back again, and tried to kicked us out again!!! What terrible customer service on her part!!!<br /> For Richard, he works only part time, but very professional and knowledgeable. The most important fact is that he represented not only himself but the T-mobile store! If there is only the manager who knows how to connect, then he should be a manager!

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