Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment August 21, 2012<br /> <br /> To: Holiday Inn Patriot, Williamsburg, Virginia<br /> Fm: Brenda Rogers<br /> Cc: Corporate Office <br /> Regional Manager<br /> Better Business Bureau<br /> Subj: Complaint Regarding Roger's Family Reunion, July 27 - 29, 2012<br /> On Friday, July 27, 2012, the Large conference room was reserved for our meet and greet family reunion. In this room the air conditioner was not working properly, we contacted the front desk and they called maintenance. No one from maintenance ever showed up and the room remained hot. This was the beginning of our ordeal at this five star hotel. <br /> Our contract agreement with the Sales Coordinator (Melinda Tench) was that our party would pay $105.00 per room including breakfast for up to five people and the conference room for Friday and Saturday night. The banquet would be catered by the hotel staff . <br /> Late Friday night early Saturday morning, we started receiving telephone calls from our family regarding breakfast for the rooms. The front desk informed members that breakfast was not included in their package. Our contract as stated above was that the unit price of $105.00 would include breakfast. <br /> The Chairman and Co-Chairman of our reunion both called the front desk to get the issue resolved and they were told there was nothing they could do. Once we called the Corporate office we received a call back from the hotel and the problem was resolved. On Saturday July 28, 2012 we arrived to set up the conference room and the room temperature was 79 and increased to 85. We asked for a fan and we never received one. The large conference room was split into two sections and we shared it with another party in the smaller section. The other event members had to use part of our room to get to their function. This interfered with our speakers and it was not professional. We asked the front desk to take care of the problem and they finally opened another access from the outside until the rain began. <br /> The food for our banquet was lousy. The only thing that was good was the salad. We had two certified culinary expertise in our family and they stated that the fish was not whiting as we requested. The roast beef was sliced real thin and tasted like something you buy from a deli. The remainder of our food was cold. The desert which was supposed to be cobbler was doughy.<br /> Our event at your hotel was overall rated one. This is listed as a five star hotel with a half of star rating. We spoke with other guest not from our party and they said their rooms were hot and their food was cold. After further review we discovered that all the family reunions were black and they all had similar experience. This is on the border of discrimination.<br /> We were offered $110 back of our room deposit for all that we endured. We were told we would have gotten it all back if we had not called corporate with our complaints., It was said to us that their corporate office charged them for every time we called and that the manager would not allow us to get but half of our deposit back. Truly, I fill that the Holiday Inn Patriot breached their contract by not providing all that they promised.<br /> In conclusion, this is the worst experience we have ever had from a hotel. We would like a written apologize and the reassurance that this does not happen to any other family or individuals who spend their hard earned money to stay at your hotel. Put yourself in our place and ask yourself would I have enjoyed my stay.<br /> <br /> Sincerely,

Feedback

Your Name

Your Email

Verification