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Original Comment I have now been hung up on twice by the secretary at the corporate office.<br /> <br /> My story is so long, that there is no way I can put it all in here. T-Mobile made a mistake and did not put a service on one of the two phones on my account. The phone was stolen and did not have the security app on it due to their error. I began calling them immediately. It took at least 20 phone calls over two days to get a new phone sent out. <br /> <br /> After being told the phone we were finally due to recieve via overnight shipping was on back order, I called and they couldn't help me. Most of the customer service reps didn't speak English well enough to understand what I was trying to explain to them. I tried the &quot;chat&quot; online as well, they couldn't help me either.<br /> <br /> T-Mobile does not have an actual complaint contact via anything other than snail mail. I assume this is in hopes that you will be so tired of trying to resolve your issues with them that you will not want to bother writing and mailing a letter telling them just how bad their customer service is. I can admit that I am VERY tired of trying to deal with them. I was so frustrated with not being able to reach anyone, I funally sent an email to the interim CEO via their own internal ethics reporting system.<br /> <br /> Another seven calls to customer service finally got me to someone who could and did help me. A new phone was sent out. The next day, we did receive the phone. I also received a call from the corporate office, who had received the email. She assured me that there was another phone coming, but all I had to do was send it back using the shipping label provided in the box the phone would come in. I was driving, so I didn't write down her name and she gave me the customer service number as a call-back number.<br /> <br /> Well, the second phone did indeed arrive.... in a bag, with no return shipping info. Nothing in the bag except the phone in it's box. I have been trying for almost a month to get a shipping label from T-Mobile. I have been told they are emailing me one.... haha! Then I recieved the email telling me they would not be emialing me one. I finally contacted the corporate office via phone (thanks to this website) and the secretary has hung up on me twice and twice forwarded my call (without answering it) to the (800) customer service system.<br /> <br /> Did I mention that they are billing me over $700 for the phone they sent me in error?? No one is capable of providing me with the address for where I am to return the phone. At this point, I will pay my own shipping!! Nope, nobody can tell me where I'm supposed to mail the phone. So, on my next day off, I will be shipping the phone to their corporate office. I've had it with them, and will be sure to let EVERYONE know what horrific customer service is being provided by T-Mobile.

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