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Original Comment I had AT&T Uverse for several years, never had any issues with their technical support until today. I was on the phone with a technician for about one hour, could not solved the issue-still unable to watch TV (and since when AT&T outsourced the service?) Instead of sending a technician to my house, they want to send me a new box, and I have to personally drop off the old one. They just gave me a new one a couple weeks ago, do I really need another one? I asked to speak with a supervisor, the supervisor had worse customer service manner than the tech, said the technician did all she could at their end, if I want someone to check it out for me, I have to pay ?$149. When I voiced my compliants, she just repeated the same thing again, no help from her at all. she was not patient, did not give me chance to even ask her name just tranfered me back to the technician. I pay for the service that I could not get, and with added stress which I don't need. That's the worst experience I ever had with At&T. I won't recommend AT&T to anyone else.

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