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Original Comment My husband and I traveled from where we live in Tennessee, up to Huntington, West Virginia for a funeral. We arrived on 9/2/12 at approx 3:20 pm at the Days Inn located at 5196 U S Route 60, Huntington, West Virginia. We were to be at the funeral home for family visitation by 4:00 pm. Our plan was get our room, drop off our luggage, do a quick change of clothes and head the short distance to the funeral home. We got our room, unloaded all our luggage and I then pulled down the covers on the bed to check for cleanliness before we started to change clothes. There were 2 stains approx 4 inches in diameter on the upper left side of the bottom sheet. I went over to the other side of the bed and one almost identical stain was there. I called the office and asked if they could send someone over to change the sheets while we were gone. Brenda who answered the call, said it would be easier for us to come back to the office and be switched to another room. (The crew was in full site of our room, still changing linens in other rooms. So it's not as if no one was around to be able to do it.) It was still pouring the rain as we loaded the luggage back into our vehicle and drove back over to the office. We were then given 2 more cards for the second room. We drove over to the second room still in the rain. We went inside and I pulled down the covers. The bedspread had about an 18 inch diameter yellow stain which appeared to be urine. It didnt appear to have even been washed after the urine mark was made. There was also a dime size spot of blood on the bedspread. We went back to the office. I went in and asked for my money back. I was told I couldnt get the money back because they put a hold on your account when you rent a room. She would not take the hold off the account. I explained to her again that I was in such a hurry and was here for a funeral and needed to be at the funeral home in less than a half hour. I told her we would probably need a room for a second night also, and if we did, with all the inconvience we had been through, could we get a discount on the room for the second night? She said she would have to ask her supervisor when she called in. I agreed to a third room. Brenda gave me what I thought was the usual 2 cards, like she had the other 2 times. She told me to go and check the room. Brenda had been showing no empathy at all. She had not once during any of these times of running back and forth with the rooms, ever apologized for the inconvience or problems. She didnt even have an apologitic tone in her voice. She was even cutting off my last words in some of my sentences. As I took what I thought were 2 cards and walked to exit, I noticed there was only one card. I turned around and asked her, thinking she had mistakenly only given me one. She said she knew she had only given me one. She told me I would have to go check the new room and if it was satisfactory, then I would need to come back and get the 2nd card. This would have been the 3rd room and 4th trip to the office. I had just told her what a rush we were in. Here she is making me come back a 4th time to get a second card. We were grieving the loss of a loved one. And she was aware of that. The linens should have been clean and presentable and we should not have been treated rudely by Brenda behind the desk. We didnt stay there. We got a room at a neighboring hotel instead.

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