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Original Comment UPDATE 09/12/12<br /> After contacting your Chief Executive Dr.Oh-Hyun-kwon I again contacted Intelisol on Tuesday September 4th/. The Technical person mentioned in my letter responded that he now had permission to obtain a Mother Board from the Division building new products and he expected to have the new Mother Board installed and ready for shipment that day. I said that was fine and that I <br /> looked forward to the systems arrival.. I thought it was strange that I never received A tracking number from Intelisol as I understood was their practice once they shipped the unit back to the customer. I waited until today to follow up. I discovered that the unit was never shipped. Instead..it was sitting in their final testing area. Supposedly the new Mother Board had some kind of cliches. I asked why I never was notified. NO ANSWER WAS PROVIDED.Everday for the past week I have posted a sign on my residence advising the Postal Companies that if we were not home to deliver the package to my next door neighbor. <br /> At this point I have run out of patience and must insist that immediate action be taken to remedy this situation. I will expect to be compensated for the time and effort that I have had to waste on this problem. Literally hours on the phone all to no avail.. Dear sir<br /> I would like to bring your attention to an experience I had with an ALL-IN-ONE<br /> Computer I purchased on July 19th 2012. The unit was a refurbished unit that I purchased on line at Walmart here in Ocala, Florida. The model number is DP700A3B=AO1US. The price was $578.00. Now before I purchased the unit I confirmed both from Walmart and your Samsung offices that this unit was refurbished by Samsong.With that sense of comfort, that it was a quality repair, I decided to go ahead and conclude the purchase. <br /> As you know this particular unit supports Media but only via a cable box using HDMI cables. After transferring the data from my old system I then ordered from my cable company a cable box. In the mean time I must admit the computer delivered excellent performance;<br /> Once the cable box was installed my Cable company hooked up the box to my computer. To my surprise I kept getting an error message over the channel picture. This sequence lasted exactly 7 seconds and the screen went blank. We tried several cable boxes over a period of two weeks,(including 2 manufactured by Samsung), Nothing worked.<br /> I contacted Samsung Support at 1-800-726-7864. They did their best but eventually over a two week period I asked to talk to some hi-level technical staff. After another week of testing it was determined that the unit had a defective HDMI port and the Mother Board needed to be replaced. <br /> Now at that point I thought seriously about returning the unit to Walmart but I had missed the deadline for Electronic returns. Besides they did not have another equivalent unit available. After some discussion with your techs it was decided to send the unit to Samsung but not directly. Their repairs were done by Intelisol. I called the phone number repeatedly but never got an answer. It was theN decided that your folks would issue a return postage form and I shipped it to Intelisol on August 8th.<br /> I eventually was contacted by a repair specialist who after some discussions that although he actually was the original re-builder he did not have the equipment to test the Media portion of the system. I said okay just go ahead and install a new Mother Board. <br /> He called me back a few days later and insisted that he found a way to test it and it worked. I then called your tech support and told them what Intelisol had said and your technical guy told me that I insist on replacing the Mother Board that because Intelisol would have to absorb the expense they were not motivated to perform the repair. I admit that at that point I almost was willing to just use the unit without the Media but my wife said that it was not our fault and we should insist they fix it. Okay, then Intelisol told me that the product will be ordered but it could take a week or two to get the part. That was back on the 15th of August still no part. Of course, it occurred to me why would anyone order a part if the existing one was not defective. <br /> <br /> That is my sad story.<br /> HELP

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