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Original Comment I had the worst experience going into the Cerritos Mall in California, Several times I have experienced bad customer service. I have gone into several departments and have never experience how this NOrdstrom judge customers on how they look and how they are dressed in order to get service. I sent in my daughter in as I had just gotten off work and I felt that being in sweats anf hair in a pony tail would not be good, but my daughter really needed something so I sent her in. she was also in sweats after coming from the gym but she didn't care how she looked and mention that Nordstrom doesn't judge on how you look. After 30 minutes she came back with nothing and said lets go and was upset. I then asked her what happen and she explain you were right let just go. she mention how she waited 20 minutes before anyone came to see if they can help her, their was plenty of reps and not enough customers, she then explain that someone else walked in really dressed up and three reps went to help her out. she then went to the cashier and asked if she could check something for her, the response was "What do you want" she mention that she just wanted to fine out if the had a current shoe she really wanted in her size and in black. After that respond she walked out. I immediately called the Nordstrom and ask to see if Christine Smith or Rebbeca Martin were working as they have always gone out of their ways to assist me and my husband when ever we needed something. Christine was there so I went in and had her oder them , I then spoke to the night manager and explain the whole thing she then gave a name of the store manager. The store manager then sent me a message after severak days had gone by letting me know that she was going to talk to that department and if I needed to talk tp her a call back number, I called her back never heard from her to this day. As I explain to the night manager that we would more likely not going to shop at that Nordstrom anymore. If anyone is really going to take the time to read this message I feel that the corporate office should know if after the stor said no reason to. I have not been there for a about a month. Thank you if anyone reads this.

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