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Original Comment Asus Transformer<br /> Product code 2642<br /> Serial Number = C50KCT060141<br /> <br /> Further to your e-mail below: -<br /> <br /> On 26th July 2012 I returned it to Curry&acirc;??s/PC World. I was dismayed to discover that you point all your customers to the manufacturer after 28 days even though the unit is plainly faulty and your are the retailer.<br /> <br /> I therefore had no choice but to let you return it to Asus to be fixed (Repair number 287306). They duly repaired it and it was returned to me on 6th August 2012. When I questioned what the repair was the Shop assistant rang Asus support and was told the on-off switch was reassembled as it was shorting out (this seems a suitable explanation as it was appearing to turn itself off then on)<br /> <br /> Today - 12th September - the Tablet has started doing exactly the same thing. It reboots itself when I pick it up and then constantly reboots. Sometimes this is cured when the switch is pressed and released quickly (as if to clear a bad connection)<br /> <br /> I am returning the Tablet to Curry&acirc;??s/PC World tomorrow and no doubt they will want to return it to Asus to be fixed again.<br /> <br /> I do not want this tablet any more. I have loaded it with software twice and got it to a state where it is usable &acirc;?? only to have to return it. I cannot rely on it for my business and it has proved to be a total waste of my time.<br /> <br /> Please instruct Curry&acirc;??s/PC World in Tottenham Ct Rd to refund my money to enable me to buy a suitable reliable replacement elsewhere (someone that offers true customer service) &acirc;?? unfortunate it will probably be an IPad as my wife&acirc;??s Apple tablet has proven to be much more reliable.<br /> <br /> I have copied in The Consumers Association - and if the refund is not forthcoming I will be progressing my case through the small claims court - Money Claim Online &acirc;?? at https://www.moneyclaim.gov.uk/web/mcol/welcome.<br /> <br /> FOR YOUR INFORMATION - I recently had a problem with my Amazon Kindle after 11 months of ownership. I contacted Amazon and they sent a replacement, free of charge, with three days + postage and packing to send the old unit back. NOW THAT'S CUSTOMER SERVICE - so guess where I will be buying all my replacement pad.

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