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Original Comment I have been an AT&T customer for more than 20 years. Recently I thought it necessary to update my DSL service. I ordered U-Verse with the understanding that I could install the new modem myself. That turned out not to be true. I was told that a rep would come the following afternoon. I explained that the physical address of my service is different from the billing address and repeated it at least 3 times. So it was a complete shock when the tech arrived at the billing address. And it was too late to send someone else. I was promised by the regional manager that they could come the next morning and that he would call me personally. They didn't come and he never called.

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