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Original Comment In February 2008, my husband and I bought a used 2007 Sienna from Wilde Toyota in West Allis, Wisconsin. Of note, the car had previously been a rental vehicle at this dealership. After the purchase, I was called and told the vehicle was ready for us to pick up. I was disappointed to find the car had not been cleaned or portered, but took the car home anyway. At home, as I was looking in the glove compartment for the owners' manual, I found the rental agreement document from the last person the dealership rented the car to. This document had the renters full name, full birthdate, social security number, address and phone number on it!! I immediately called the Wilde Toyota dealership to tell them what I'd found. They sounded a little bemused, like, &quot;ooh, darn; woops!&quot;, and didn't really know what to tell me. I told them they were very lucky they sold this vehicle to an honest person, because I had shredded the document as soon as I could. The poor man who had last rented that car could have had his identity stolen!! The incident left a bad taste in my mouth for such a potentially disastrous situation that this dealership just kind of laughed off. <br /> Well, fast-forward to Sept 12, 2012. The &quot;air bag off&quot; light was showing on the dashboard of my 2007 Sienna. I took the car to my trusted mechanic who told me it was a sensor that he could not fix &amp; that I would have to take it to the dealership. I called Wilde Toyota in West Allis, Wisconsin, to arrange to bring the car in to have it checked out. Ultimately, they told my husband and I that after many hours trying to diagnose the problem, they finally located the trouble. Some wires to ECU unit were corroded and frayed. They told me they could order a new harness for this unit for around $1600. I told them we could not afford that. We were informed that the cost, up to that point for the man-hours, time and diagnostic work already into the vehicle, was around $350. When I told them we could not afford a new harness, the service man I was dealing with told me they could just repair the wiring, which would cost around another $650-ish dollars. My husband, who is an Avionics Electrician, went into the dealership because he wanted to see exactly where the problem was. As he wires electronics for million-dollar jets for a living, he said he could take the car to work and do the repairs himself.<br /> Upon hearing that, the service person told us &quot;Well, wait a minute, let me see if we can do something for you.&quot; When he returned, he asked us if the entire cost for the diagnostics, man-hours and wiring repair was around $450 plus tax, would we have the repair done there. We agreed. I was amazed that the cost magically went from around $1000 to $450 dollars! What if I didn't know any better? I would have been screwed for a thousand dollars! However, that is not the end of the story. Upon picking up the vehicle after repairs were completed, I noticed a very large scratch/gash on my passenger-side door. I went back in to the service department to bring it to their attention, I got the &quot;what do you want us to do about it? attitude. I told them since that gash had not been there when I dropped the car off, I expected them to fix it. They told me they were &quot;trying to find a manager to come and talk to me about it&quot;. Pardon my disbelief, but I'm sure they knew where the managers were. I stool there for approximately 15minutes waiting, making me late for work. I informed the service person that I had to leave to get to work, so he came out and took pictures of the gash. I also recorded photos on my cell phone. They told me a manager would be contacting me. This was on Friday, Sept 14th. As of Monday, Sept 17th, I had not received a call from the dealership. When I contacted them on Monday Sept 17th morning, I spoke with a service manager who told me he would look at the photos his service person took and get back to me. I'm not sure what he had to do that he couldn't tell me whether or not they were going to repair the gash, but as or 2:00 p.m. CST, I had not heard back from them.<br /> This is the WORST dealership I have ever encountered and I will definitely be taking my business elsewhere when I need to bring my car to a dealership. Thankfully I have a very trusted mechanic I can take the vehicle to for problems or issues not requiring a dealership.

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